At a Glance
- Tasks: Deliver exceptional customer service and build strong client relationships.
- Company: Major Digital Print Company with a dynamic team in Belfast.
- Benefits: Competitive salary, flexible hours, and a supportive culture.
- Other info: Opportunity for real ownership of client relationships.
- Why this job: Join a growing team and make a real impact on customer success.
- Qualifications: 2+ years in customer service and strong communication skills.
The predicted salary is between 28800 - 42000 € per year.
Overview
VANRATH are delighted to be assisting a Major Digital Print Company with the recruitment of a Customer Success Manager to join their growing and dynamic team based in Belfast.
Job Title: Customer Experience Champion
Location: Dargan Crescent
Job Type: Full-time
About the Role:
We\'re on the lookout for a customer-first, relationship-driven Online Customer Success Manager to become a vital part of our growing Customer Service team. Your mission will be to build trust and deliver tailored support to our corporate and business clients - ensuring they feel heard, supported, and valued at every stage of their journey.
You\'ll play a central role in onboarding new clients, supporting existing ones, and rekindling relationships with past customers. Your empathetic, proactive approach will drive long-term success and satisfaction.
Responsibilities
- Deliver world-class service across phone, email, and live chat
- Proactively build and nurture strong client relationships
- Support new customers through a friendly and effective onboarding process
- Act as the voice of the customer internally, driving product and service improvements
- Identify opportunities to re-engage or retain clients through personalized outreach
- Keep systems and CRM records accurate and up to date
Qualifications
- 2+ years in a customer-facing or customer success role
- A strong, empathetic communicator - both written and verbal
- Proven experience working with business or B2B clients
- Comfortable juggling multiple conversations and priorities
- Naturally collaborative, team-oriented attitude
- Print industry knowledge is a bonus, not a must
Why Join Us
- Competitive salary + bonuses
- Flexible working hours and supportive team culture
- Real ownership of client relationships
For more information on this role please reach out to Jack Groves @ VANRATH for a confidential chat.
CRM Specialist (Customer Service) - 30k in Belfast employer: VanRath
Join a leading Digital Print Company in Belfast, where you will thrive in a supportive and dynamic work environment that prioritises customer success. With competitive salaries, flexible working hours, and a culture that fosters collaboration and personal growth, you'll have the opportunity to make a real impact on client relationships while developing your career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Specialist (Customer Service) - 30k in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a CRM Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer relationships. Think of examples from your past roles that showcase your empathetic communication and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Success Manager gig. Plus, it’s a great way to show your commitment to joining our awesome team!
We think you need these skills to ace CRM Specialist (Customer Service) - 30k in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM Specialist. Highlight your customer-facing experience and any relevant skills that show you can build strong relationships with clients.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer success. Share specific examples of how you've supported clients in the past and how you can bring that same energy to our team.
Showcase Your Communication Skills:Since this role requires strong written communication, ensure your application is clear and free of errors. Use a friendly tone that reflects your empathetic approach to customer service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VanRath
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success. Understand how to build relationships and support clients effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a CRM Specialist, strong communication is crucial. Prepare examples of how you've successfully communicated with clients in the past. Be ready to discuss how you handle difficult conversations and ensure clients feel valued and heard.
✨Demonstrate Empathy and Proactivity
Think of specific instances where you've gone above and beyond for a customer. Share these stories during the interview to highlight your empathetic approach and proactive mindset, which are essential for building trust with clients.
✨Familiarise Yourself with the Company
Research the digital print company and understand their services and client base. Knowing their products and how they serve their customers will allow you to tailor your responses and show that you're a great fit for their team.
