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- Tasks: Manage diverse insurance claims with empathy and efficiency while ensuring compliance.
- Company: Join a respected high street brokerage known for outstanding client service.
- Benefits: Attractive salary, generous holidays, hybrid work, healthcare, and life insurance.
- Other info: Collaborative culture with excellent career development opportunities.
- Why this job: Make a real difference in clients' lives while developing your insurance expertise.
- Qualifications: Experience as a Claims Handler with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Take the next step in your insurance career with a respected, established high street brokerage dedicated to outstanding client service. As a Claims Handler, you will be central to the claims journey, managing cases efficiently and empathetically while maintaining compliance with regulatory and internal standards.
Salary & Benefits:
- Attractive salary package
- Generous holiday allowance
- 1 day Hybrid option
- Employer pension contributions
- Private healthcare scheme
- Life insurance cover
- Complimentary annual eye examinations
- Friendly and supportive working culture with a strong team focus
About your next employer:
Become part of a long-standing insurance brokerage with a strong local reputation and a commitment to personalised customer service. This organisation offers a collaborative workplace, career development opportunities, and exposure to both commercial and personal lines insurance. Working within a trusted business embedded in the local community, you'll have the opportunity to develop your expertise in a client-led environment.
About you:
- Prior experience working as a Claims Handler, ideally within an insurance broker or insurer setting
- Solid understanding of the full claims lifecycle and core insurance principles
- Excellent organisational ability with strong attention to detail and accuracy
- Strong verbal and written communication skills with the ability to build rapport with clients and stakeholders
- Confident using Microsoft Office; familiarity with systems such as Acturis or Open GI is beneficial
- Customer-focused mindset with a professional and proactive approach to resolving queries
- Able to successfully complete all pre-employment screening, including criminal and credit checks
What you'll do:
- Handle a diverse caseload including motor, home, commercial, liability, and personal injury claims
- Manage claims from first notification through to final settlement, coordinating with insurers, clients, and loss adjusters
- Advise customers on policy cover, claims procedures, and loss prevention where appropriate
- Work closely with both internal departments and external partners to ensure timely claims resolution
- Recognise and escalate complex, sensitive, or high-value claims when required
- Maintain compliance with FCA requirements, company procedures, and industry best practice
- Assist with reporting requirements and manage customer enquiries in a professional manner
For more information on this opportunity, submit your application via the link provided or contact the VANRATH team for a confidential discussion today. Follow VANRATH on LinkedIn for career insights, current vacancies, market updates, and industry news.
Claims Handler - Insurance Broker employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler - Insurance Broker
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at brokerages. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you’d manage different types of claims and be ready to share your experiences. We want you to shine!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you’ve gone above and beyond for clients. This is key in a role where empathy and communication are crucial.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler - Insurance Broker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles as a Claims Handler and any relevant insurance knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how your customer-focused mindset aligns with our values at StudySmarter.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, make sure your application is clear and professional. We want to see how you can build rapport with clients right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at VANRATH
✨Know Your Claims Lifecycle
Make sure you have a solid understanding of the full claims lifecycle. Brush up on core insurance principles and be ready to discuss how you've managed claims in the past. This will show your potential employer that you're not just familiar with the process, but that you can handle it efficiently and empathetically.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to build rapport with clients and stakeholders. Prepare examples of how you've effectively communicated complex information in previous roles. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing how you manage a diverse caseload. Be ready to share specific strategies you use to stay on top of deadlines and ensure accuracy in your work. This will reassure the interviewer that you can handle the demands of the role.
✨Familiarise Yourself with Relevant Systems
If you have experience with systems like Acturis or Open GI, make sure to mention it. If not, do a bit of research to understand how these systems work. Showing that you're proactive about learning new tools can set you apart from other candidates.