At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a dynamic public sector environment.
- Company: Reputable public sector organisation dedicated to community welfare and digital innovation.
- Benefits: £14.13 per hour, 37 hours per week, supportive team, potential for contract extension.
- Other info: Join a diverse team focused on efficient service delivery and professional growth.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years' customer service experience.
The predicted salary is between 14.13 - 14.13 £ per hour.
Looking to join a trusted public sector organisation committed to serving the community with distinction? Our client, a prominent public body based in Carrickfergus, is seeking a dedicated Customer Advisor to deliver exceptional service in a dynamic environment.
Salary/Benefits: £14.13 per hour (Scale 4), 37 hours per week, Temporary contract with potential for extension, Supportive team environment.
About your next employer: This role is within the Citizen Focus pillar in the newly created Corporate & Support Services Directorate. Reporting to the Customer Service & Digital Strategy Manager, you will play a key role in providing a wide-ranging, professional, customer-led service. The organisation is a large, reputable public sector body dedicated to community welfare, digital innovation, and efficient service delivery, with a diverse team committed to making a positive impact.
About you:
- Minimum of 5 GCSEs, including English Language and Maths (Grade C or above), or equivalent qualifications.
- At least 2 years' experience in a customer service environment, including dealing with the public, computerised accounting, and cash handling.
- Excellent communication and organisational skills.
- Ability to handle sensitive issues with discretion and professionalism.
What you'll do:
- Welcome visitors, provide advice, and signpost to relevant service areas.
- Manage customer enquiries via phone and face-to-face, ensuring courteous and efficient service.
- Process payments accurately, including cash, credit, and debit transactions, in line with council procedures.
- Administer and maintain dog licences, waste collections, and online transactions via various portals.
- Support digitalisation efforts by encouraging online payments and assisting with portal use.
- Handle sensitive and challenging customer issues with professionalism.
- Manage incoming and outgoing post, ensuring confidentiality and security.
- Assist with the day-to-day operation of the reception area and provide support to relief staff.
For further information on this job, apply via the link or contact Leanne Garett for a confidential chat today.
Customer Advisor in Carrickfergus employer: VANRATH
As a Business Development Manager with our esteemed electrical wholesale client, you will thrive in a dynamic work culture that prioritises employee growth and development. With a competitive salary package, including bonuses and a company car, you will enjoy the flexibility of a field-based role while building meaningful relationships with customers in the Enniskillen area. Join a market leader that values innovation and offers exceptional career advancement opportunities in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Carrickfergus
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like VANRATH.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like VANRATH. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor in Carrickfergus
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to VANRATH.
How to prepare for a job interview at VANRATH
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in VANRATH's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services VANRATH offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
