At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences and manage daily operations.
- Company: Join a prestigious public sector organisation in Belfast.
- Benefits: Competitive salary, uniform provided, and opportunities for training.
- Other info: Dynamic role with potential for career growth and development.
- Why this job: Make a real impact by enhancing visitor engagement in a unique environment.
- Qualifications: Degree or extensive customer service experience with team leadership skills.
The predicted salary is between 36122 - 36122 £ per year.
Location: Belfast
Salary: £36,122
Hours: 37 hours per week
Working Pattern: Monday - Saturday, scheduled between 8.00am - 6.00pm
Contract: Up to 12 months
VANRATH are delighted to be supporting a prestigious public sector organisation in the recruitment of a Visitor Experience Supervisor for an interim opportunity based in Belfast. This is an exciting opportunity for an experienced customer-focused professional with supervisory experience to join a high-profile visitor engagement team responsible for delivering exceptional visitor experiences within a unique public sector environment.
The successful candidate will assist in the leadership, operation and development of the Visitor Experience Team, ensuring all visitors are welcomed, supported and provided with a professional experience at all times.
Work Pattern
The duties of this post require attendance on-site on each working day. There may be occasional scope for working from home, subject to business need and management discretion. The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. Working hours will be scheduled between 8.00am and 6.00pm. Due to operational requirements, flexibility will be required for late evenings and occasional public holidays. The successful candidate may also be required to work additional hours, where reasonable and necessary for the efficient delivery of the service.
Uniform
The successful candidate will be supplied with a Visitor Experience Team uniform including: Trousers, T-shirt and Gillet.
Training
The successful candidate will be required to undertake and successfully complete mandatory training including: First Aid, Fire Safety, Fire Evacuation training, including the use of evacuation chairs and designated fire elevators and Safeguarding and Child Protection training.
The Role
- Welcoming visitors, providing information and assisting with specific access requirements
- Supporting the day-to-day management of the Visitor Experience team and deputising when required
- Providing leadership, guidance and training to Visitor Experience Officers
- Managing the daily tour programme including public, private and VIP tours
- Delivering guided tours and presentations to groups on a regular basis
- Overseeing reception operations and ensuring adequate staffing cover
- Supporting the coordination and delivery of events
- Acting as a key point of contact for event organisers and stakeholders
- Assisting with publishing visitor and event information across digital and communication channels
- Working collaboratively with internal business areas to ensure smooth visitor operations
- Building and maintaining effective relationships with Members, colleagues and members of the public
- Attending meetings, taking minutes and following up on actions
- Providing guidance on policy and procedural matters relating to the Visitor Experience business area
- Researching and preparing accurate information and reports
- Using Microsoft Office and internal systems effectively
- Processing invoices and supporting budget monitoring activities
- Managing records and information requests, including Freedom of Information requests
- Ensuring compliance with organisational policies and procedures
- Carrying out other duties as reasonably required
Essential Criteria
Applicants must, by the closing date for applications have:
- At least a primary degree, minimum 2.2 classification, in any subject. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated; AND At least two years' experience in a) - d) listed below:
- OR At least four years' experience in each of the following:
- a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
- b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.
- c) Communicating accurately and clearly (both in writing and orally) complex or detailed information to diverse range of stakeholders including colleagues, managers and customers or members of the public.
- d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders such as colleagues, managers, customers or members of the public.
For further information please contact Ethan Boylan today.
Skills: visitor experience, office, tour guide, customer service
Visitor Experience Supervisor ( Belfast - 36k ) JBLE1_NI employer: VANRATH
Join a prestigious public sector organisation in Belfast as a Visitor Experience Supervisor, where you will be part of a dynamic team dedicated to delivering exceptional visitor experiences. With a strong focus on employee development, this role offers comprehensive training opportunities and a supportive work culture that values collaboration and innovation. Enjoy the unique advantage of working in a high-profile environment that prioritises customer engagement and community interaction, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Supervisor ( Belfast - 36k ) JBLE1_NI
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and think about how your experience aligns with the role. Mock interviews with friends can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Experience Supervisor ( Belfast - 36k ) JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Visitor Experience Supervisor role. Highlight your customer service experience and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about visitor experiences and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills:Since this role involves communicating with a diverse range of stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through clear writing or examples of past interactions, we want to see your strengths!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VANRATH
✨Know Your Visitor Experience
Make sure you understand what exceptional visitor experiences look like. Research the organisation's values and how they engage with visitors. Be ready to share your own experiences in customer service and how you've gone above and beyond to create memorable moments for guests.
✨Showcase Your Leadership Skills
As a Visitor Experience Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed staff in previous roles. Think about specific situations where you provided guidance or training that resulted in improved performance or morale.
✨Communicate Clearly and Confidently
You'll be dealing with a diverse range of stakeholders, so practice articulating complex information simply and clearly. Consider doing mock interviews with friends or family to refine your communication skills, especially when discussing your experience with Microsoft Office and managing information.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to visitor management and event coordination. Think through potential challenges you might face in this role and how you'd handle them. This will show your problem-solving skills and readiness to tackle the responsibilities of the position.
