At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences and manage daily operations.
- Company: Join a prestigious public sector organisation in Belfast.
- Benefits: Competitive salary, uniform provided, and opportunities for training.
- Other info: Flexible working hours and excellent career development opportunities.
- Why this job: Make a real impact by enhancing visitor engagement in a unique environment.
- Qualifications: Degree or extensive customer service experience with supervisory skills required.
The predicted salary is between 36122 - 36122 £ per year.
Location: Belfast
Salary: £36,122
Hours: 37 hours per week
Working Pattern: Monday - Saturday, scheduled between 8.00am - 6.00pm
Contract: Up to 12 months
VANRATH are delighted to be supporting a prestigious public sector organisation in the recruitment of a Visitor Experience Supervisor for an interim opportunity based in Belfast. This is an exciting opportunity for an experienced customer-focused professional with supervisory experience to join a high-profile visitor engagement team responsible for delivering exceptional visitor experiences within a unique public sector environment.
The successful candidate will assist in the leadership, operation and development of the Visitor Experience Team, ensuring all visitors are welcomed, supported and provided with a professional experience at all times.
Work Pattern
The duties of this post require attendance on-site on each working day. There may be occasional scope for working from home, subject to business need and management discretion. The standard working week is 37 hours (excluding meal breaks) across 5 days, Monday to Saturday. Working hours will be scheduled between 8.00am and 6.00pm. Due to operational requirements, flexibility will be required for late evenings and occasional public holidays. The successful candidate may also be required to work additional hours, where reasonable and necessary for the efficient delivery of the service.
Uniform
The successful candidate will be supplied with a Visitor Experience Team uniform including: Trousers, T-shirt and Gillet.
Training
The successful candidate will be required to undertake and successfully complete mandatory training including: First Aid, Fire Safety, Fire Evacuation training, including the use of evacuation chairs and designated fire elevators and Safeguarding and Child Protection training.
The Role
- Welcoming visitors, providing information and assisting with specific access requirements
- Supporting the day-to-day management of the Visitor Experience team and deputising when required
- Providing leadership, guidance and training to Visitor Experience Officers
- Managing the daily tour programme including public, private and VIP tours
- Delivering guided tours and presentations to groups on a regular basis
- Overseeing reception operations and ensuring adequate staffing cover
- Supporting the coordination and delivery of events
- Acting as a key point of contact for event organisers and stakeholders
- Assisting with publishing visitor and event information across digital and communication channels
- Working collaboratively with internal business areas to ensure smooth visitor operations
- Building and maintaining effective relationships with Members, colleagues and members of the public
- Attending meetings, taking minutes and following up on actions
- Providing guidance on policy and procedural matters relating to the Visitor Experience business area
- Researching and preparing accurate information and reports
- Using Microsoft Office and internal systems effectively
- Processing invoices and supporting budget monitoring activities
- Managing records and information requests, including Freedom of Information requests
- Ensuring compliance with organisational policies and procedures
- Carrying out other duties as reasonably required
Essential Criteria
Applicants must, by the closing date for applications have:
- At least a primary degree, minimum 2.2 classification, in any subject. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated; AND At least two years' experience in a) - d) listed below:
- OR At least four years' experience in each of the following:
- a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
- b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.
- c) Communicating accurately and clearly (both in writing and orally) complex or detailed information to diverse range of stakeholders including colleagues, managers and customers or members of the public.
- d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders such as colleagues, managers, customers or members of the public.
For further information please contact Ethan Boylan today.
Visitor Experience Supervisor ( Belfast - 36k ) employer: VANRATH
Join a prestigious public sector organisation in Belfast as a Visitor Experience Supervisor, where you will be part of a dynamic team dedicated to delivering exceptional visitor experiences. With a strong focus on employee development and a supportive work culture, this role offers opportunities for growth and training, including essential skills like First Aid and Fire Safety. Enjoy the unique advantage of working in a high-profile environment that values customer service and teamwork, all while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Supervisor ( Belfast - 36k )
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to visitor experiences. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Don’t miss out!
We think you need these skills to ace Visitor Experience Supervisor ( Belfast - 36k )
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Visitor Experience Supervisor role. Highlight your customer service experience and any supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional visitor experiences. Share specific examples of how you've led teams or improved customer satisfaction in the past.
Showcase Your Communication Skills:Since this role involves communicating with a diverse range of stakeholders, make sure to demonstrate your strong written communication skills in your application. Clear and concise language will go a long way in making a great impression!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at VANRATH
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Visitor Experience Supervisor. Familiarise yourself with the key duties like managing the team, delivering tours, and ensuring exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you motivated your team and handled challenges. This is crucial since the role involves supervising and developing staff.
✨Brush Up on Communication
Since you'll be communicating with a diverse range of stakeholders, practice articulating complex information clearly. You might be asked to explain how you'd handle specific visitor queries or present information during tours, so think about how you can convey messages effectively.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to deal with difficult visitors or manage unexpected situations. Prepare your responses using the STAR method (Situation, Task, Action, Result) to structure your answers.
