Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with visitors, provide guidance, and deliver exciting tours.
- Company: Join a dynamic public institution in Belfast.
- Benefits: Competitive salary of £29,137 and full training provided.
- Other info: Uniform provided and opportunities for personal growth.
- Why this job: Make a real impact by enhancing visitor experiences and supporting events.
- Qualifications: A-levels or extensive customer service experience required.
The predicted salary is between 29137 - 29137 £ per year.
Temporary Visitor Experience Officer
Location: Belfast
Salary: £29,137 per annum
Working Pattern: Full-time, 37 hours per week (Monday to Saturday, 8.00am-6.00pm)
Contract: Until 30th June 2026
Work Arrangement: On-site
About the Role: We are recruiting a Temporary Visitor Experience Officer to join a dynamic public-facing team based in a prominent public institution. This role is ideal for someone who thrives in a customer-focused environment, enjoys engaging with the public, and can provide high-quality support across a wide range of visitor services and events.
Uniform: Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.
Training: You will be required to undertake and successfully complete both initial First Aid, Fire Safety and Fire Evacuation training courses which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required to complete training in relation to the Assembly Commission's Safeguarding and Child Protection Policy.
Key Responsibilities Include:
- Greeting and assisting visitors, providing clear and friendly guidance and information.
- Managing reception duties, including signing in guests and issuing security passes.
- Delivering engaging guided tours to diverse audiences.
- Supporting the planning and delivery of events within the building.
- Handling administrative tasks such as call handling, diary management, and record keeping.
- Using Microsoft Office and internal databases to prepare clear and accurate documentation.
- Supporting internal and external communications, including social media where necessary.
- Upholding organisational policies including safeguarding and equal opportunities.
Essential Criteria:
Applicants must meet one of the following:
- Option 1: Hold GCE 'A' level passes (A*-C) in 2 separate subjects, and 5 GCSEs at grade A*-C (including English Language and Maths) Plus at least 2 years' experience in a customer-focused role involving:
- Providing verbal information clearly and engagingly to a wide range of people
- Working closely within a team to deliver customer service
- Problem-solving, organising workloads, and maintaining attention to detail
- Producing high-quality written work to deadlines
For more information, please contact Ethan Boylan today.
Visitor Experience Officer (Immediate Start - 29k) TLNT1_NI in Belfast employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer (Immediate Start - 29k) TLNT1_NI in Belfast
✨Tip Number 1
Get to know the organisation before your interview. Research their values, mission, and recent events. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with visitors or handle tricky situations. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! Since you'll be representing the Visitor Experience Team, make sure you look professional and approachable. A smart appearance can make a great first impression on both the interviewers and future visitors.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Experience Officer (Immediate Start - 29k) TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Visitor Experience Officer role!
Show Off Your Communication Skills: Since this role is all about engaging with visitors, let your written communication shine! Use clear and friendly language to demonstrate how you can connect with a diverse audience.
Highlight Relevant Experience: Whether it’s guiding tours or managing reception duties, make sure to showcase your past experiences that align with the key responsibilities of the role. We love seeing how you've made an impact in previous positions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our dynamic team.
How to prepare for a job interview at VANRATH
✨Know Your Audience
Before the interview, research the institution and its visitor services. Understand their mission and values, and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you provided clear information or resolved issues effectively. This is crucial for a Visitor Experience Officer, so make sure to highlight these skills during the interview.
✨Practice Your Communication
Since you'll be engaging with diverse audiences, practice delivering information clearly and engagingly. You might even want to rehearse a mini guided tour or a brief introduction about yourself. This will not only boost your confidence but also demonstrate your ability to communicate effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and teamwork. Prepare for scenarios like handling difficult visitors or managing multiple tasks at once. Think through your approach and be ready to discuss how you would handle these situations in a calm and professional manner.