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- Tasks: Provide on-site IT support and ensure high service standards across diverse environments.
- Company: Leading provider of managed IT services with a focus on quality and efficiency.
- Benefits: Competitive salary, company vehicle, strong training support, and clear career progression.
- Why this job: Join a dynamic team and make a real impact in IT support across multiple client sites.
- Qualifications: Strong field engineering experience, customer service skills, and a full UK driving licence.
- Other info: Opportunity to mentor junior engineers and work in varied technical environments.
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading provider of managed IT services, is hiring a Senior IT Field Delivery Engineer to join an established field-based team. This role involves providing on-site IT support to a diverse customer base, ensuring high service standards and SLA compliance across hardware, software, and network environments. This is a hands-on position suited to an experienced field engineer who enjoys autonomy, customer interaction, and working across varied technical environments.
What’s on offer:
- Competitive salary (dependent on experience)
- Company vehicle and tools provided
- Overtime and on-call rota participation
- Strong training and certification support
- Clear progression within field and technical pathways
You will be part of a customer-focused technical team delivering critical IT support services across multiple client sites. The organisation places strong emphasis on service quality, efficiency, and professional development.
The Role
As a Senior IT Field Delivery Engineer, you will be responsible for advanced fault diagnosis, repair, and replacement of IT equipment, as well as supporting installations and ongoing service delivery.
Key responsibilities include:
- Diagnosing, repairing, and replacing PCs, laptops, printers, servers, networking and peripheral equipment
- Completing system rebuilds and desk-side configurations
- Delivering IMAC (Install, Move, Add, Change) activities with minimal supervision
- Acting as a senior escalation point and mentoring junior engineers
- Covering sites during planned or unplanned absences
- Managing workload via mobile tools and providing real-time updates
- Communicating effectively with scheduling and management teams to meet SLA commitments
- Participating in on-call rota for 24/7 service coverage
- Following operational processes, health & safety guidelines, and customer policies
- Maintaining company equipment and assets
The Person
The ideal candidate will have strong field engineering experience and excellent customer-facing skills.
Essential:
- Proven experience in an IT field support role
- Full UK driving licence (You will be provided a van by the organisation which can be used for work/personal use)
- Strong customer service and communication skills
- Ability to work independently and manage workload effectively
- Solid knowledge of Windows-based environments
- Experience supporting hardware, networking, and peripheral devices
- CompTIA A+ and Server+ (or equivalent experience)
- Willingness and ability to obtain required security clearance. Must either hold SC security clearance or have the willingness to be SC cleared
Desirable:
- Experience working in environments with strict SLAs
- Exposure to mentoring or supporting junior engineers
- Additional technical certifications
- Experience working at height and undertaking manual handling
For further information on this role, or other IT Infrastructure and Support opportunities, please apply via the link or contact the consultant for a confidential discussion. This role may be subject to pre-employment checks in line with client and contractual requirements.
Senior IT Field Delivery Engineer in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Field Delivery Engineer in Belfast
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. Connecting with others in the IT field can lead to job opportunities that aren’t advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior IT Field Delivery Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Field Delivery Engineer role. Highlight your field engineering experience, customer service skills, and any relevant certifications like CompTIA A+ and Server+.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience, ability to work independently, and how you can contribute to maintaining high service standards.
Showcase Your Technical Skills: In your application, be sure to detail your technical expertise, especially in diagnosing and repairing IT equipment. Mention any specific tools or technologies you've worked with that are relevant to the job description.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at VanRath
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows-based environments and hardware troubleshooting. Be ready to discuss specific experiences where you've diagnosed and repaired IT equipment, as this will show your hands-on expertise.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you’ve gone above and beyond to meet a client's needs or resolved a tricky situation.
✨Demonstrate Your Autonomy
This position requires someone who can work independently. Be prepared to share instances where you managed your workload effectively without much supervision. Discuss how you prioritised tasks and met deadlines, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with common field delivery challenges, such as handling equipment failures or managing multiple client requests simultaneously.
