At a Glance
- Tasks: Manage complex casework, assess complaints, and support investigations in a busy team.
- Company: Respected public sector organisation in Belfast with a collaborative culture.
- Benefits: Competitive salary, immediate start, and valuable public sector experience.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Make a real impact by contributing to meaningful casework in a supportive environment.
- Qualifications: A-levels or equivalent, 2 years' admin experience, and strong communication skills.
The predicted salary is between 27897 - 28483 £ per year.
A respected public sector organisation in Belfast is seeking to appoint an experienced Senior Casework Officer on an interim basis. This is an excellent opportunity for a highly organised professional with strong administrative, case management and customer service experience to join a busy team responsible for assessing and managing complex casework. The successful candidate will play a key role in reviewing complaints and enquiries, gathering and assessing evidence, communicating decisions, maintaining accurate records and supporting investigative processes.
Key Responsibilities
- Assess incoming cases and determine eligibility against relevant legislative and procedural requirements.
- Review complex information and make evidence-based decisions within established timeframes.
- Obtain and analyse information from a range of stakeholders to support case assessments and investigations.
- Prepare detailed written correspondence and decision letters.
- Provide advice and assistance to members of the public and key stakeholders.
- Manage a varied caseload while meeting performance targets and service standards.
- Maintain accurate records using electronic case management systems.
- Produce reports and monitor data to support operational performance and quality standards.
- Support investigative teams with enquiries, meeting arrangements and administrative activities.
- Respond to telephone, email and written enquiries in a professional and timely manner.
- Contribute to continuous improvement initiatives and service development.
About You
- A-level qualifications (or equivalent).
- At least 2 years' administrative experience within a busy customer service environment.
- Experience using case management or case handling systems.
- Experience collating, monitoring and reporting on data.
- Previous experience preparing detailed written decisions, reports or correspondence.
- Excellent attention to detail and commitment to accuracy and confidentiality.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
- Ability to work effectively both independently and as part of a team.
Desirable
- Experience interpreting legislation, policy or regulatory guidance to inform decisions.
What's on Offer?
- Immediate start opportunity.
- Belfast City Centre location.
- Valuable public sector experience.
- Supportive and collaborative working environment.
- Opportunity to contribute to meaningful and impactful casework.
For more information, please contact Ethan Boylan today.
Senior Casework Officer (Belfast - Immediate) TLNT1_NI employer: VANRATH
Join a respected public sector organisation in the heart of Belfast, where you will be part of a supportive and collaborative team dedicated to making a meaningful impact through casework. With an immediate start opportunity, this role offers valuable experience in a dynamic environment, alongside competitive remuneration and the chance for professional growth within the public sector. Embrace the opportunity to contribute to important community services while enjoying the vibrant culture of Belfast City Centre.
