Sales Administrator in Belfast

We are recruiting on behalf of a well-established and growing organisation for a Sales Administrator to join their busy team in Belfast. This is an excellent opportunity for an organised and customer-focused professional who enjoys working in a fast-paced environment. The successful candidate will play a key role in supporting customers, processing orders, and ensuring the smooth coordination of sales administration activities.

The Role

As a Sales Administrator, you will be responsible for managing customer enquiries, processing sales orders, and providing exceptional customer service. You will work closely with internal departments including logistics, procurement, and warehouse teams to ensure customer expectations are met and orders are delivered efficiently.

Key Responsibilities:

• Process sales orders received via email and telephone.
• Accurately input and manage customer orders using SAP.
• Update existing orders with amendments and changes as required.
• Respond to customer enquiries regarding order status and deliveries.
• Proactively communicate delivery updates and schedule changes to customers.
• Prepare and issue sales quotations.
• Convert quotations into confirmed sales orders.
• Track outstanding orders and purchase orders.
• Process product returns and service-related requests.
• Manage and respond to enquiries within the sales inbox.
• Build and maintain strong customer relationships.
• Resolve customer issues efficiently and professionally.
• Liaise with warehouse, logistics, procurement, and external agents to ensure seamless order fulfilment.
• Ensure all customer transactions are processed accurately and within agreed service levels.

What We're Looking For

Essential Criteria:

• Highly organised with excellent attention to detail.
• Strong communication and relationship-building skills.
• Excellent customer service skills.
• Strong problem-solving ability.
• Ability to manage multiple priorities effectively.
• Positive, proactive, and flexible approach to work.
• Ability to work to deadlines in a fast-paced environment.
• Willingness to learn and develop within the role.

Skills & Experience

• Previous experience in a sales administration, customer service, or administrative role.
• Strong proficiency in Microsoft Office applications.
• Excellent administrative and organisational skills.
• Experience using ERP systems such as SAP would be advantageous.
• Demonstrated ability to multitask and prioritise workload effectively.

Personal Attributes

• Confident and enthusiastic approach.
• Self-motivated with a strong work ethic.
• Focused, resilient, and able to perform under pressure.
• Flexible and willing to support the wider team when required.
• Committed to delivering excellent service and exceeding expectations.

What's on Offer?

• Opportunity to join a successful and growing business.
• Supportive team environment.
• Ongoing training and development opportunities.
• Competitive salary and benefits package.

If you're an organised and customer-focused professional looking for your next opportunity in Belfast, we'd love to hear from you.