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For Companies At a Glance
- Tasks: Coordinate schedules, manage contracts, and ensure smooth communication between teams and customers.
- Company: Leading Property Improvement organisation with a focus on teamwork and innovation.
- Benefits: Competitive salary, work from home options, and opportunities for career progression.
- Other info: Enjoy a 3pm finish on Fridays and contribute to continuous improvement initiatives.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Previous scheduling experience and strong communication skills are essential.
The predicted salary is between 28000 - 31000 £ per year.
VANRATH are delighted to be supporting our client in the recruitment of a Work Coordinator / Scheduler. Our client is a leading Property Improvement organisation.
Employment Type: Full-time - Permanent - Monday to Friday, with a 3pm finish on Friday.
Location: Belfast (BT13)
Salary: £28,000 - £31,000 + comprehensive benefits and opportunities for career progression
About the Role
You'll serve as the central link between internal teams and customers, overseeing contracts, scheduling works, coordinating installers and surveyors, and ensuring all activity is accurately captured within the CRM system. This position suits someone methodical, confident managing multiple priorities, and comfortable in a fast-paced environment where no two days look the same. Proven scheduling experience is essential. Experience coordinating technical field teams or installation projects is highly advantageous.
Key Responsibilities
- Manage new contracts from onboarding to completion, ensuring all documentation and CRM updates are precise and up to date.
- Work closely with the sales team to resolve queries or discrepancies efficiently.
- Schedule surveys and installations, liaising with customers and field teams to confirm arrangements.
- Prepare comprehensive installation packs, including all required documentation and delivery notes.
- Maintain accurate CRM records across the entire contract lifecycle.
- Act as the main customer contact - providing updates, responding to queries, and delivering a positive experience.
- Track progress using a new internal scheduling system and suggest improvements to streamline workflows.
- Issue customer guarantees and final documentation upon project completion.
- Coordinate snagging or maintenance matters and keep all stakeholders informed.
- Assist finance with stage payments, invoicing, and card payment processing.
- Support credit control by monitoring outstanding payments and updating records accordingly.
- Contribute to weekly operations meetings and produce dashboard reports.
- Drive continuous improvement by identifying and implementing process enhancements.
- Provide reception cover when required.
What We're Looking For
- Previous scheduling experience is essential.
- Exceptional attention to detail and accuracy in handling documentation.
- Calm, organised approach when balancing competing priorities.
- Strong communicator with excellent customer service skills.
- Confident using CRM systems and digital workflows.
- Adaptable and comfortable adopting new tools or processes.
For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Jack Groves in the strictest confidence.
Skills: Scheduler, Coordinator, Planner, Planning, Contracts, Scheduler, Belfast
Benefits: Work From Home, Additional Benefits
Planning Administrator / Scheduler - 31k (West Belfast) TLNT1_NI employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Administrator / Scheduler - 31k (West Belfast) TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. Practise common interview questions and think of examples that showcase your scheduling experience and customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind, which is always a bonus.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Planning Administrator / Scheduler - 31k (West Belfast) TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Administrator role. Highlight your scheduling experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing contracts and coordinating teams.
Show Off Your Attention to Detail: Since this role requires exceptional attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at VANRATH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing contracts and scheduling works. This will help you demonstrate how your previous experience aligns with what they’re looking for.
✨Showcase Your Scheduling Skills
Since proven scheduling experience is essential, be ready to discuss specific examples from your past roles. Highlight any tools or systems you've used, especially CRM systems, and how you’ve successfully managed multiple priorities in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their processes, team dynamics, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Your Customer Service Skills
As the main customer contact, it’s crucial to show that you can provide a positive experience. Share examples of how you’ve handled customer queries or resolved issues in the past, emphasising your strong communication skills and attention to detail.