Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in managing network operations and incident resolution.
- Company: Join a large, established organisation delivering critical 24/7 services.
- Benefits: Competitive salary, structured shifts, and clear career progression opportunities.
- Why this job: Make a real impact by ensuring service excellence in a dynamic environment.
- Qualifications: Experience in leading technical teams and strong communication skills.
- Other info: Work in a high-pressure setting with opportunities for continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Vanrath are delighted to be working with a large, established organisation operating mission-critical, 24/7 services and is hiring a NOC Shift Lead to join an existing operations team. This is a key leadership role within a live operational environment, responsible for overseeing shift performance, incident management, and service delivery across multiple customers.
Competitive salary (dependent on experience)
24/7 rolling shift pattern (days and nights)
On-site operational role
Structured shift handover and operational support
Clear development and progression opportunities
You will be part of a highly skilled operations function responsible for maintaining the availability and performance of critical network services. The organisation is committed to delivering high-quality, customer-focused support and continuous service improvement within a structured service management environment.
As a NOC Shift Lead, you will oversee day-to-day shift operations, act as a senior escalation point, and ensure incidents are managed effectively and within agreed service levels. You will support and guide team members, coordinate major incidents, and work closely with internal teams and third-party providers to maintain service excellence.
The Role- Act as the first point of contact for customer-reported incidents via phone and email.
- Provide remote technical support, including configuration and connectivity checks for field teams.
- Monitor network performance using enterprise monitoring tools and respond proactively to alerts.
- Ensure incidents are resolved within agreed SLAs with accurate, meaningful documentation.
- Maintain clear and consistent communication with customers during incident resolution.
- Escalate issues appropriately to internal teams and external suppliers.
- Perform root cause analysis and contribute to service improvement initiatives.
- Allocate and manage workloads across the shift team.
- Provide leadership, guidance, and technical support to team members.
- Manage major incidents and coordinate escalation calls with stakeholders.
- Ensure effective shift handovers and clear communication of outstanding issues.
- Drive continuous improvement and support compliance with service targets.
- Proven experience leading technical or operational support teams.
- Experience managing third-party suppliers and service escalations.
- Strong incident coordination skills, including major incident management.
- Excellent written and verbal communication skills.
- Demonstrated commitment to customer service excellence.
- Experience working within structured service management frameworks (e.g. ITIL).
- Ability to work effectively in high-pressure, 24/7 operational environments.
- High attention to detail and ability to manage competing priorities.
- Eligible to obtain required background or security clearance.
- Experience working in a Network Operations Centre or similar environment.
- Proven experience in coaching, mentoring, or developing team members.
- Service management certification.
Network Operations Center (NOC) Shift Lead in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center (NOC) Shift Lead in Belfast
✨Tip Number 1
Network Operations roles are all about communication, so practice your verbal skills! When you get that interview, be ready to explain complex technical issues in simple terms. This shows you can bridge the gap between tech and customer service.
✨Tip Number 2
Get familiar with incident management tools and frameworks like ITIL before your interview. We want to see that you know your stuff! Brush up on how to handle major incidents and be prepared to share examples from your past experiences.
✨Tip Number 3
Show us your leadership skills! Think of times when you've guided a team through tough situations or improved processes. We love candidates who can demonstrate their ability to lead and inspire others, especially in high-pressure environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our mission of delivering top-notch service.
We think you need these skills to ace Network Operations Center (NOC) Shift Lead in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NOC Shift Lead role. Highlight your leadership experience and any relevant technical skills that match the job description. We want to see how your background aligns with our mission-critical services!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your commitment to customer service excellence, as that's key for us.
Showcase Your Incident Management Skills: Since incident management is a big part of the role, make sure to include examples of how you've successfully managed incidents in the past. We love seeing real-life scenarios where you've made a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at VanRath
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to network operations and incident management. Familiarise yourself with the tools and frameworks mentioned in the job description, like ITIL, as this will show that you're serious about the role.
✨Show Leadership Skills
As a NOC Shift Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or managed incidents in the past. Think about times when you’ve had to guide team members or handle escalations effectively.
✨Communicate Clearly
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you maintain communication during incidents and how you ensure everyone is on the same page during shift handovers.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Think through potential incidents you might face in the role and how you would manage them, including coordinating with third-party suppliers and ensuring service excellence.
