Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers, managing service schedules and ensuring smooth vehicle operations.
- Company: Join a well-established Commercial Vehicle Dealership in Ballyclare with a strong reputation.
- Benefits: Negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Experience in customer service and excellent organisational skills required.
- Other info: Full UK driving licence needed; dynamic role with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.
Permanent role. Place of work is Ballyclare.
Salary: Fully Negotiable + Fantastic benefits, company pension scheme, etc.
Responsibilities:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
- Generating, amending and updating service schedules and sending reminders.
- Vehicle and customer database management.
- Booking PSV appointments.
- Issuing workshop job cards and monitoring progress of vehicles in workshop.
- Processing and closing out workshop job cards and assisting with invoicing.
- Making outbound sales and customer care calls and managing key customer relationships.
- Creating maintenance contract quotes and selling maintenance contracts.
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
The Ideal Candidate:
- Previous experience within a similar position.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organisation and time management skills.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Motor Service Advisor in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Service Advisor in Belfast
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations that might come up in the role. This will boost your confidence and help you shine in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Motor Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your past experiences that demonstrate your ability to provide excellent customer service.
Showcase Your Organisation Skills: Since the role involves managing service schedules and customer databases, make sure to highlight your organisational skills in your application. We love candidates who can keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at VanRath
✨Know Your Customer Service Basics
Brush up on your customer service skills, as this role is all about making a great first impression. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your ability to provide high levels of satisfaction.
✨Familiarise Yourself with Vehicle Services
Since you'll be dealing with service schedules and vehicle management, it’s a good idea to have a basic understanding of vehicle maintenance and common services. This will help you speak confidently about the role and show that you're genuinely interested in the industry.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to customer interactions. Think about how you would handle various scenarios, such as a dissatisfied customer or a scheduling conflict, and be ready to explain your thought process.
✨Showcase Your Organisational Skills
This position requires excellent organisation and time management. Be prepared to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific tools or methods you use to stay organised in a busy environment.
