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- Tasks: Provide tech support for a cloud-based communications platform and solve user issues.
- Company: Growing tech firm in the communications and trading-technology space.
- Benefits: Competitive salary, performance bonus, and comprehensive benefits package.
- Other info: Evening shift role with a dynamic team and international user support.
- Why this job: Kickstart your tech career with hands-on experience and growth opportunities.
- Qualifications: 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our client, a growing technology firm operating in the communications and trading‑technology space, is seeking a technically minded Support Specialist to join their Belfast team. This role forms part of a global support function responsible for assisting end users of a cloud‑based voice and communications platform used widely across the financial services sector. The position is ideal for someone who enjoys customer interaction, problem solving, and working with modern cloud systems. Please note that this is an evening shift position, supporting international users. Hours of work are 4:00pm - 12:00am, Monday to Friday.
The successful candidate will act as the initial point of contact for technical queries, managing incoming requests, resolving first‑line issues, and coordinating with senior teams for more complex cases. The work will involve user administration, investigating connection or configuration faults, and supporting the deployment and upkeep of specialist voice‑communications equipment. This is an excellent entry point into a fast‑paced technology environment, with strong opportunities for learning and career progression.
Key Responsibilities- Respond to incoming technical issues raised through the support portal or by phone.
- Diagnose and resolve first‑line incidents relating to user access, connectivity, voice services, and administration of the communications platform.
- Carry out user management tasks including new user setup, updates, and access removal.
- Support the configuration and basic troubleshooting of dedicated hardware used by client trading teams.
- Identify issues requiring deeper technical review and escalate efficiently with clear documentation.
- Record all activity accurately within the ticketing system and contribute to team knowledge resources.
- Collaborate with account management, engineering, and senior support teams to maintain high levels of service.
- Participate in occasional out‑of‑hours or weekend support requirements if critical issues arise.
- Minimum of one year’s experience in an IT support, service desk, or technical operations role.
- Strong problem‑solving ability and willingness to learn new technologies.
- Confident communicator capable of dealing with users in a professional and calm manner.
- Practical experience working with Windows environments, cloud/SaaS tools, and basic networking (IP addressing, DNS, VPN fundamentals).
- Familiarity with ticketing platforms such as Zendesk, Jira, or equivalent.
- Understanding of authentication concepts such as SSO/SAML or a willingness to learn quickly.
- Exposure to voice communication platforms, VoIP or SIP‑based solutions.
- Experience supporting trading‑floor or financial‑services environments.
- Knowledge of incident management, SLAs, and structured escalation paths.
- Previous work with cloud telephony, PBX systems, or specialist communications hardware.
- Competitive base salary
- Performance‑related bonus
- A comprehensive benefits package (details dependent on location)
- Career development within an innovative and expanding technology business
IT Support Engineer - Entry Level (Evening Shift) in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Entry Level (Evening Shift) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and customer interaction skills.
✨Tip Number 3
Tailor your approach for each application. Research the company and its culture, and be ready to discuss how your skills align with their needs. This shows you're genuinely interested and not just sending out generic applications.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace IT Support Engineer - Entry Level (Evening Shift) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and any tech knowledge you have!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this evening shift role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills: Mention any experience you have with cloud systems, ticketing platforms, or voice communication tools. We love tech-savvy candidates, so if you've got the know-how, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at VanRath
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows environments, cloud tools, and basic networking concepts. Being able to confidently discuss these topics will show that you're ready for the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common IT support scenarios. Practice explaining how you would diagnose and resolve issues, especially those related to user access and connectivity. This will demonstrate your problem-solving skills and readiness to tackle real-world challenges.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to showcase your communication style. Think of examples where you've successfully helped users or resolved conflicts, and be ready to discuss how you maintain professionalism under pressure.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing platforms like Zendesk or Jira, make sure to mention it. If not, do a bit of research on how these systems work. Understanding how to document and track issues will be crucial in this role, and showing that you’re proactive about learning can set you apart.