At a Glance
- Tasks: Resolve IT support tickets and manage system administration tasks.
- Company: Join a leading organisation with a dynamic applications team.
- Benefits: Hybrid work model, competitive salary, and potential for permanent role.
- Other info: Temporary role with a strong chance of becoming permanent.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: 1+ years in IT support and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
We are currently recruiting for an IT Support Analyst to join a leading organisation's applications team on a temporary 11 month contract (with strong potential for a permanent role). This IT Support Analyst role is ideally suited to someone with strong problem-solving and troubleshooting ability, a self-starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills.
Key Responsibilities
- Resolve applications support tickets to the business, including investigation and resolution of system issues
- Manage system administration tasks including user access, security, and ongoing maintenance
- Analyse data to ensure accuracy, identify trends, and highlight risks or opportunities
- Oversee data management processes, ensuring data integrity and governance of key master data
- Maintain and update helpdesk records and process documentation knowledge bases
- Assist in the development of training materials and deliver end-user training where required
Criteria
- 1+ years IT Service Desk / IT Support experience
- Strong communication and customer service skills (in house support role but lots of interaction with end users)
- IT Degree
To Move Forward
If you are interested in this IT Support Analyst opportunity, apply now or get in touch with VANRATH for a confidential chat. This is a temporary role for 11 months with the strong potential for a move to a permanent position.
Skills: SAP Knowledge, Data Analysis, System Administration, ERP Experience, Process Understanding, Issue Resolution
Benefits: Work From Home
IT Support Analyst TLNT1_NI in Belfast employer: VANRATH
Join a dynamic and innovative team as an IT Support Analyst in Belfast, where you will enjoy a hybrid work model that promotes work-life balance with two days of remote work each week. Our supportive work culture fosters professional growth through continuous learning opportunities and collaboration, making it an ideal environment for those looking to advance their careers in IT support. With a strong emphasis on employee well-being and a commitment to excellence, this role offers the chance to make a meaningful impact while being part of a leading organisation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised!
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a presentation to share during interviews. This will help you stand out and demonstrate your problem-solving abilities in a tangible way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT Support Analyst TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Analyst role. Share your problem-solving abilities and proactive approach to learning – we love that!
Showcase Your Communication Skills:Since this role involves lots of interaction with end users, make sure to highlight your strong communication skills in your application. We want to know how you handle customer queries and support tickets effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VANRATH
✨Know Your Tech
Brush up on your IT support knowledge, especially around system administration and troubleshooting. Be ready to discuss specific tools or software you've used, like SAP or any ERP systems, as this will show you're prepared and knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to analyse data for trends.
✨Communicate Clearly
Since this role involves a lot of interaction with end users, practice explaining technical concepts in simple terms. This will demonstrate your strong communication skills and customer service orientation, which are crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the tools they use, and their approach to data management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
