At a Glance
- Tasks: Resolve IT support tickets and provide top-notch customer service to business professionals.
- Company: Join a growing global Managed Service Provider with exciting expansion plans.
- Benefits: Competitive salary, work from home options, and opportunities for career progression.
- Other info: Dynamic team environment with chances for promotion and technical development.
- Why this job: Kickstart your career in tech with real impact and growth potential.
- Qualifications: Strong IT support knowledge and customer service skills required.
The predicted salary is between 28000 - 42000 € per year.
This is a fantastic opportunity to join a growing global Managed Service Provider (MSP) as they expand their Belfast operations. With exciting growth plans underway, this temporary role offers an excellent chance to get your foot in the door with a forward-thinking organisation that provides real opportunities for career progression and technical development.
We are recruiting an IT Service Desk Agent for a 24/7 helpdesk on a Thurs-Mon 1pm to 10pm shift, WFH Sat/Sun and later half of shift on Thurs/Fri/Mon. You will be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue. This is a large organisation with plans to expand, so there could be the possibility of extension or promotion down the line.
Requirements:- Strong technical help desk experience, with good customer service
- Strong IT support knowledge - Windows, SharePoint, Teams, Emails, Exchange, User access etc
- MSP experience would be great to have
- Experience raising and resolving tickets
- Experience providing a wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc
- Pick up and resolve tickets - providing technical support to end users including product users/business representatives - all issues fairly complex across Windows/SharePoint/Emails/Exchange etc
- Work at a fast pace to ensure issues resolved efficiently and effectively
- Collaborate with the wider team to ensure an excellent IT Support service
- Be proactive in learning and developing new technologies
- Adhere to company policies and procedures with particular attention to Cyber Security
- Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc
For further information on this IT Service Desk Agent role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.
Skills: IT Support, Intune, SharePoint, ServiceNow, Windows, WiFiBenefits: Work From Home
IT Service Desk Agent in Belfast employer: VanRath
Join a dynamic and expanding global Managed Service Provider in the heart of Belfast, where you will find a supportive work culture that prioritises employee growth and technical development. With flexible working arrangements and a focus on career progression, this role as an IT Service Desk Agent offers a unique opportunity to be part of a forward-thinking organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Agent in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an IT Service Desk Agent role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with Windows, SharePoint, and ticket resolution. Practice common interview questions so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of standing out to hiring managers.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Desk Agent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Agent role. Highlight your technical help desk experience and customer service skills, as these are essential for the position. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our growing team. Keep it concise but engaging – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience with Windows, SharePoint, and ticketing systems. We’re keen on seeing how you've tackled similar challenges in the past, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at VanRath
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, SharePoint, and email systems. Be ready to discuss your experience with ticketing systems and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
As an IT Service Desk Agent, you'll be dealing with business professionals. Prepare examples of how you've provided excellent customer service in previous roles, focusing on your ability to communicate complex tech solutions in a simple way.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult user or a complex technical issue. Think through your problem-solving process and be ready to explain it clearly.
✨Demonstrate Your Willingness to Learn
This role is all about growth and development. Show enthusiasm for learning new technologies and mention any recent courses or certifications you've completed that relate to IT support.
