At a Glance
- Tasks: Provide first-line IT support for clients using the Cloud9 voice platform.
- Company: Join a fast-growing fintech support organisation with a focus on secure communication.
- Benefits: Competitive salary, bonuses, flexible benefits, and fully remote work.
- Other info: Access exclusive IT opportunities and tailored career guidance with VANRATH.
- Why this job: Kickstart your career in fintech with hands-on experience in cloud and voice technologies.
- Qualifications: 1+ year in IT support, strong troubleshooting skills, and great communication.
The predicted salary is between 25000 - 32000 £ per year.
Salary: £ - open to discussions based on experience
Location: Fully remote - applicants to be based in NI
Contract: Permanent, full-time
Work Pattern: Monday-Friday, 4:00pm-12:00am
Join a fast-growing fintech support organisation which is powering secure, AI-driven communication for global finance. We're looking for a customer-focused L1 Support Engineer to deliver first-line support for our clients Cloud9 voice platform.
What's in it for you? This role is a strong entry into fintech, offering hands-on experience with cloud and voice technologies while building valuable troubleshooting skills. You'll have clear opportunities to grow your career, work in a primarily remote setup, and benefit from a competitive salary, bonus, and flexible benefits.
What you'll bring:
- 1+ year in IT support/helpdesk
- Strong troubleshooting skills
- Knowledge of Windows, networking (IP/DNS/VPN), and SaaS tools
- Great communication and customer focus
Desirable:
- Experience with Zendesk or Jira ticketing tools
- Familiarity with VoIP/ SIP based systems
- Exposure to financial services
Benefits: Work From Home
IT Helpdesk Technician - Late Shift - Fully Remote TLNT1_NI in Belfast employer: VANRATH
Join a dynamic fintech support organisation that prioritises employee growth and offers a fully remote work environment, allowing you to balance your professional and personal life seamlessly. With competitive salaries, flexible benefits, and a strong focus on career development, this role as an IT Helpdesk Technician provides an excellent opportunity to gain hands-on experience in cloud and voice technologies while being part of a supportive and customer-centric team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician - Late Shift - Fully Remote TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work with Cloud9 or similar platforms. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the tech test! Brush up on your troubleshooting skills and be ready to showcase your knowledge of Windows, networking, and SaaS tools during interviews. Practice makes perfect!
✨Tip Number 3
Show off your communication skills! In customer support roles, how you interact matters just as much as your technical know-how. Be clear, concise, and friendly in all your conversations.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Helpdesk Technician role. Plus, it’s a great way to get noticed by hiring managers who are looking for talent like you.
We think you need these skills to ace IT Helpdesk Technician - Late Shift - Fully Remote TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or tools you've used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for fintech and customer support. We love seeing candidates who can communicate their enthusiasm and fit for the role.
Showcase Your Technical Skills:Be specific about your knowledge of Windows, networking, and any SaaS tools you’ve worked with. If you have experience with Zendesk or Jira, make sure to mention that too – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at VANRATH
✨Know Your Tech
Brush up on your knowledge of Windows, networking, and SaaS tools. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Focus
As an IT Helpdesk Technician, communication is key. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to help a client or resolve a problem.
✨Familiarise Yourself with Tools
If you have experience with Zendesk or Jira, be sure to mention it! If not, do a bit of research on these ticketing systems. Understanding how they work can give you an edge and show your willingness to learn.
✨Prepare for Remote Work Questions
Since this role is fully remote, be ready to discuss how you manage your time and stay productive outside of a traditional office. Share any strategies you use to maintain communication and collaboration with your team while working from home.
