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- Tasks: Provide first-line support for clients using our Cloud9 voice platform.
- Company: Join a fast-growing fintech support organisation revolutionising secure communication.
- Benefits: Competitive salary, bonuses, flexible benefits, and remote work.
- Other info: Clear opportunities for career growth in a dynamic, fully remote environment.
- Why this job: Kickstart your career in fintech with hands-on experience in cloud and voice technologies.
- Qualifications: 1+ year in IT support, strong troubleshooting skills, and great communication.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000-35,000 - open to discussions based on experience
Location: Fully remote - applicants to be based in NI
Contract: Permanent, full-time
Work Pattern: Monday-Friday, 4:00pm-12:00am
Join a fast-growing fintech support organisation which is powering secure, AI-driven communication for global finance. We're looking for a customer-focused L1 Support Engineer to deliver first-line support for our clients Cloud9 voice platform.
What's in it for you?
This role is a strong entry into fintech, offering hands‑on experience with cloud and voice technologies while building valuable troubleshooting skills. You'll have clear opportunities to grow your career, work in a primarily remote setup, and benefit from a competitive salary, bonus, and flexible benefits.
What you'll bring:
- 1+ year in IT support/helpdesk
- Strong troubleshooting skills
- Knowledge of Windows, networking (IP/DNS/VPN), and SaaS tools
- Great communication and customer focus
Desirable:
- Experience with Zendesk or Jira ticketing tools
- Familiarity with VoIP/SIP based systems
- Exposure to financial services
IT Helpdesk Technician - Late Shift - Fully Remote in Belfast employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician - Late Shift - Fully Remote in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your troubleshooting skills! Prepare for interviews by practising common IT support scenarios. We want to see how you think on your feet and solve problems.
✨Tip Number 3
Tailor your approach! When applying through our website, highlight your customer service experience and any relevant tech skills. Make it clear why you're the perfect fit for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace IT Helpdesk Technician - Late Shift - Fully Remote in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Windows, networking, and SaaS tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Helpdesk Technician role and how your customer-focused approach aligns with our mission at StudySmarter. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your great communication skills. We love clear and concise language, so keep it straightforward and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at VANRATH
✨Know Your Tech
Brush up on your knowledge of Windows, networking, and SaaS tools. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining technical concepts in simple terms. You might be asked how you would handle a frustrated client, so think about examples where you've successfully resolved issues while keeping the customer calm.
✨Familiarise Yourself with the Tools
If you have experience with Zendesk or Jira, be prepared to talk about how you've used these tools in previous roles. If not, do a bit of research on them and be ready to discuss how you would approach ticket management in a helpdesk environment.
✨Understand the Fintech Landscape
Get a grasp of the basics of fintech and the specific services offered by the company. Being able to discuss current trends or challenges in the industry can set you apart and show your genuine interest in the role.