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- Tasks: Provide first-line technical support for cloud-based communication platforms.
- Company: Global tech provider in communications and financial services.
- Benefits: Competitive salary, remote work, evening shifts, and clear career progression.
- Why this job: Join a dynamic team and enhance your skills in cloud communications.
- Qualifications: 1+ years in IT support, strong troubleshooting skills, and good communication.
- Other info: Great opportunity to grow in a secure, innovative environment.
The predicted salary is between 30000 - 42000 £ per year.
My client, a global technology provider operating in the communications and financial services space, is hiring an IT Help Desk Engineer (Evening Shift) to join an established support team based in Northern Ireland. This is a newly created role within an existing team, supporting a cloud-based communications and voice platform used by global clients.
- Competitive salary
- Remote-first role (Northern Ireland based)
- Evening shift: 4:00 PM - 12:00 AM, Monday to Friday
- Bonus plan
- Clear career progression and training opportunities
You will be part of a global organisation delivering secure, cloud-native communication solutions in a highly regulated environment. The company places a strong emphasis on reliability, security, and operational excellence, offering an environment where technical skills and customer focus are equally valued.
As an IT Help Desk Engineer, you will provide first-line technical support, acting as the initial point of contact for client issues. You will support user provisioning, troubleshoot cloud-based voice and connectivity issues, assist with basic hardware support, and ensure a high standard of service delivery. This role offers an excellent opportunity to build experience in cloud communications and enterprise technology.
The Person
- 1+ years' experience in an IT Support / Help Desk / Technical Support role
- Strong troubleshooting skills and a willingness to learn new technologies
- Excellent verbal and written communication skills
- Experience supporting Windows environments
- Basic understanding of networking concepts (IP, DNS, VPN)
- Experience using ticketing systems (Zendesk, Jira, or similar)
- Exposure to SaaS platforms and cloud-based services
- Understanding of Single Sign-On (SSO) concepts (e.g. SAML)
Desirable:
- Experience supporting voice or communications platforms
- Familiarity with VoIP / SIP technologies or cloud PBX systems
- Exposure to financial services or regulated environments
- Understanding of SLAs, incident management, and escalation processes
For further information on this job, or any other IT Support or Infrastructure roles in Belfast or Northern Ireland, apply via the link or contact Michael for a confidential discussion.
IT Help Desk Engineer (Evening Shift - Remote) in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Engineer (Evening Shift - Remote) in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your troubleshooting successes, projects, and any relevant certifications. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Help Desk Engineer (Evening Shift - Remote) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in cloud communications and any ticketing systems you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey technical information effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at VanRath
✨Know Your Tech
Brush up on your technical knowledge, especially around cloud communications and voice platforms. Be ready to discuss your experience with troubleshooting, Windows environments, and any ticketing systems you've used. This will show that you're not just a candidate, but someone who understands the role.
✨Showcase Your Communication Skills
Since this role involves first-line support, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with clients or team members in the past. Clear communication is key in IT support!
✨Understand the Company Culture
Research the company’s values and their emphasis on reliability and security. Think about how your personal values align with theirs and be prepared to discuss this during the interview. It shows you’re not just looking for any job, but a place where you can grow.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how they handle escalations. This demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
