At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a dynamic public sector team in Belfast with a hybrid work model.
- Benefits: Earn 25-35k pa, enjoy remote work, and gain valuable experience.
- Other info: Flexible shifts with extra pay for out-of-hours work and potential for permanent role.
- Why this job: Kickstart your IT career while making a real difference in a structured environment.
- Qualifications: IT degree and customer service experience preferred; practical skills are key.
Location: Belfast
Working Arrangement: Hybrid
Contract Type: Temporary / Contract, with opportunity for permanent
Salary: 25-35k pa
Are you an IT Support professional looking for your next opportunity within a structured, professional environment? We are currently recruiting for an IT Help Desk Advisor to join a 24/7 service desk team supporting a public sector client in Belfast. This is a fantastic opportunity for someone with first-line IT support experience who enjoys problem-solving, helping users and working as part of a busy technical team.
The role is hybrid, with a rotating shift pattern covering the full 24/7 service. Later and out-of-hours shifts attract additional pay, meaning there is the potential to earn towards the top end of the salary range.
The Role
As an IT Help Desk Advisor, you will provide first-line technical support to users, acting as the initial point of contact for IT incidents and service requests. Your responsibilities will include:
- Taking calls, emails and service desk requests
- Troubleshooting hardware, software and access issues
- Logging, prioritising and updating incidents within the ITSM system
- Password resets and account administration
- Supporting Microsoft Windows and Microsoft 365 users
- Troubleshooting basic network and connectivity issues
- Escalating more complex technical issues to second-line teams
- Keeping users informed throughout the incident lifecycle
- Following established ITIL processes and procedures
- Maintaining accurate documentation and knowledge articles
About You
We are looking for an IT Help Desk Advisor with an IT Degree and technical support/customer service experience (can include placement). You should ideally have experience with:
- Windows 10/11
- Microsoft 365
- Basic networking and connectivity troubleshooting
- Remote support tools
- Incident and request management
- Excellent customer service and communication
A relevant IT qualification or ITIL certification would be advantageous, but practical experience and a strong customer-focused approach are equally important.
24/7 Team
This is a 24/7 team, so you will work on a rotating shift pattern covering days, evenings, nights, weekends and public holidays where required. The benefit is that later and out-of-hours shifts attract additional pay, providing the opportunity to increase your overall earnings.
Why Consider a Temporary/Contract Role?
A temporary IT Help Desk Advisor position can be an excellent way to build your IT career while gaining valuable experience within a public sector environment. You can benefit from:
- 25-35k pa
- Hybrid working
- Experience supporting a large and established organisation
- Exposure to structured ITIL and enterprise service desk processes
- Valuable experience to strengthen your IT CV
- The opportunity to develop your technical support skills
- A chance to demonstrate your abilities before moving into a permanent position
- Potential for the role to become permanent for the right person
Apply Now
If you're an IT Help Desk Advisor, First Line Support Analyst or Service Desk Analyst based in Belfast or elsewhere in Northern Ireland and you're comfortable working rotating shifts to cover 24/7 team, we'd love to hear from you. Apply or get in touch with VANRATH for a confidential chat.
Skills: Microsoft 365, Active Directory, Windows, ITIL, ServiceNow, Networking
Benefits: Work From Home
IT Help Desk Advisor - Belfast | Hybrid | 24/7 Team employer: VANRATH
Join a forward-thinking manufacturer in the Derry area as a Maintenance Technician, where you'll enjoy a stable dayshift role with an early finish every Friday. Our supportive team environment fosters professional growth, offering excellent training and development opportunities, ensuring you can advance your career while contributing to continuous improvement projects in a modern manufacturing facility.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk Advisor - Belfast | Hybrid | 24/7 Team
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VANRATH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VANRATH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Help Desk Advisor - Belfast | Hybrid | 24/7 Team
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VANRATH:Your cover letter is your chance to shine! Tell us why you want to work at VANRATH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VANRATH!
How to prepare for a job interview at VANRATH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
