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- Tasks: Provide top-notch IT support and troubleshoot tech issues in a dynamic environment.
- Company: Join a leading cyber security organisation in Belfast City Centre.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Gain valuable experience in IT and cyber security while making a real impact.
- Qualifications: Experience in 1st and 2nd line IT support and strong Windows knowledge.
- Other info: Exciting projects and a supportive team await you!
The predicted salary is between 24000 - 42000 £ per year.
ICT Support Technician – Belfast (Temporary → 2 years, opportunity for perm)
Are you an experienced IT professional looking to advance your career in a dynamic environment? A cyber security organisation in Northern Ireland is seeking a skilled ICT Support Technician to join their team in Belfast City Centre. This is a fantastic opportunity to provide high-quality IT support while gaining exposure to cyber security practices in a supportive, hybrid working environment.
Responsibilities
- Provide remote and in-person IT support as an ICT Support Technician, assisting users via service desk, phone, email, and remote tools.
- Diagnose and resolve hardware, software, networking, and account-related issues.
- Support Windows environments, including configuration, troubleshooting, and user guidance.
- Manage devices and applications through Microsoft Intune, applying MDM/MAM policies and deployments.
- Perform account administration, including Active Directory tasks and password resets.
- Configure and set up desktops, laptops, and peripherals.
- Maintain accurate documentation, ticket notes, and knowledge base articles.
- Assist with IT projects, rollouts, and upgrades as needed, following internal security standards.
Required Skills & Experience
- Proven experience providing 1st and 2nd line IT support in a professional environment.
- Strong knowledge of Windows operating systems and Microsoft 365 applications.
- Experience with Microsoft Intune and device management.
- Familiarity with ticketing systems and remote support tools.
- Basic networking knowledge (DNS, DHCP, VPN, LAN/WAN).
- Excellent problem-solving, communication, and organisational skills.
- Willingness to learn and develop new IT skills.
Additional Details
- Location: Belfast City Centre, Northern Ireland
- Hours: 36 per week, Monday-Friday, 9am-5pm
- Salary: Circa 30-35k per annum
If you're interested in this role, click apply to share your CV or contact VANRATH for a confidential chat.
ICT Support Technician in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in cyber security. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common ICT support scenarios. Think about how you’d tackle issues with Windows environments or device management. We want you to shine when they ask about your problem-solving skills!
✨Tip Number 3
Show off your passion for learning! Mention any recent courses or certifications you've completed, especially related to Microsoft Intune or networking. It shows you're keen to grow and adapt in this fast-paced tech world.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ICT Support Technician in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Technician role. Highlight your experience with Windows environments, Microsoft Intune, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your skills—give us examples of how you've solved IT issues in the past. We love seeing real-life scenarios where you’ve made a difference, so share those stories!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out, so feel free to express your enthusiasm for the role and our company culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at VanRath
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365 applications. Be ready to discuss your experience with Microsoft Intune and device management, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tools but can also use them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved IT issues in previous roles. Think about specific scenarios where you had to troubleshoot hardware or software problems. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Familiarise Yourself with the Company
Research the cyber security organisation and understand their mission and values. Knowing what they do and how they operate will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Your Communication Skills
As an ICT Support Technician, you'll need to communicate technical information clearly to users. Practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Good communication can set you apart from other candidates!
