At a Glance
- Tasks: Provide top-notch ICT support and tackle exciting tech challenges.
- Company: Join Invest NI, a leading public sector organisation in Belfast.
- Benefits: Enjoy a competitive salary, pension, hybrid work, and flexitime.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in ICT support and strong customer service skills required.
The predicted salary is between 37000 - 38000 £ per year.
This is a fantastic opportunity for you to get your foot in the door with a leading public sector organisation making a genuine and positive contribution to Northern Ireland. As an ICT Officer in Invest NI, you'll be joining a small and very friendly IT Customer Service team, responsible for up to 750 users. They're a flexible and supportive organisation to work for, with a flexible hybrid working model, flexitime and more.
The ICT Team is responsible for maintaining an effective ICT service, balancing the needs of the business and individual with the compliance and security demands of the organisation. The highly motivated team of 23 report to the Head of Internal Operations. The Information Communication Technology Team is further divided into Customer services, Infrastructure and Applications Teams.
As an ICT Officer, you will provide outstanding customer service, dealing with IT problems and acting as a point of escalation for Invest NI's busy service desk team. You will play a key role in developing the skills of the front-line team, ensuring a world class service. You will help support colleagues across local and international locations as part of a busy service desk function. You will provide senior technical advice and guidance and take responsibility for large projects and more significant technical challenges. The ICT Officer will report to the Customer Services Manager.
Requirements:
- Experience of providing ICT Support with a range of ICT Technologies including troubleshooting software, network, and hardware technology issues.
- Supporting a Windows 10/11 based desktop environment.
- Experience of Active Directory / Entra ID management and maintenance.
- Experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of users and solutions.
- Experience of building a strong rapport with customers, improving customer service levels, processes and performance.
- Experience of writing user documentation.
Next steps:
After you apply or get in touch, we will send you an application form which must be completed and returned to us by 12noon on 08/04/2026. Please ensure enough time for us to send you the form, and for you to complete/return it. Late submissions will not be accepted.
For further information on this ICT Officer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
Skills: Windows, Active Directory, Entra ID, SCCM, Intune, Networks
Benefits: Work From Home, Pension, Hybrid, Annual Leave, Flexitime
ICT Officer - Invest NI in Belfast employer: VanRath
Invest NI is an exceptional employer, offering a supportive and flexible work environment in the heart of Belfast City Centre. With a strong focus on employee growth and development, the ICT Officer role provides opportunities to enhance technical skills while contributing to meaningful projects that positively impact Northern Ireland. Enjoy competitive benefits including a public sector pension, generous annual leave, and a hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Officer - Invest NI in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VanRath values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VanRath might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VanRath!
✨Direct Apply to VanRath
Let's not forget to apply directly through the VanRath website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Officer - Invest NI in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VanRath.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VanRath. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VanRath
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
