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For Companies At a Glance
- Tasks: Handle calls, schedule engineers, and support clients with top-notch communication.
- Company: Established Facilities Management organisation in Belfast with a supportive team.
- Benefits: Negotiable salary, permanent position, and growth opportunities.
- Why this job: Join a dynamic team and enhance your administrative skills while making a difference.
- Qualifications: Previous admin experience, Microsoft Office proficiency, and strong multitasking abilities.
- Other info: Perfect for those seeking a stable role with career advancement in Belfast.
The predicted salary is between 30000 - 42000 £ per year.
VANRATH are recruiting on behalf of a well-established Facilities Management organisation based in Belfast, who are seeking an experienced Helpdesk Coordinator to join their team on a Permanent basis.
Things to know about the job:
- Salary: Negotiable and growth opportunities
- Type: Permanent
- Days: Monday - Friday
The Role:
- Call Handling & Scheduling: Manage incoming calls and accurately log service requests. Schedule and dispatch engineers efficiently based on priority and availability. Communicate job details to engineers and provide updates to clients.
- Administrative Support: Prepare documents and reports using Microsoft Office. Maintain accurate service records and update job progress. Support general office administration as required.
- Client & Engineer Liaison: Provide professional updates to clients and support strong working relationships. Act as the main link between clients and engineers, resolving or escalating issues when needed.
- System Management: Ensure accurate data entry and documentation within scheduling systems. Review completed jobs and support process and system improvements.
The Person:
- Previous administrative experience, ideally in a helpdesk or scheduling role.
- Proficient in Microsoft Office, particularly Word, Excel, and Outlook.
- Highly organised with strong multitasking and attention to detail skills.
- Excellent written and verbal communication with a customer-focused approach.
For further information on this job, or any other administrative role in Belfast or Northern Ireland, apply via the link or contact Jack Groves for a confidential chat today.
Helpdesk Coordinator - Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator - Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector, especially those in Belfast. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to helpdesk coordination. Think about how you’d handle scheduling conflicts or client complaints. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your Microsoft Office skills! Brush up on Excel and Word, and maybe even prepare a quick report or presentation to demonstrate your proficiency. It’s a great way to stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Helpdesk Coordinator - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your previous administrative experience and any relevant skills, especially in call handling and scheduling. We want to see how your background fits with what we're looking for!
Showcase Your Communication Skills: Since this role involves liaising with clients and engineers, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Organisational Skills: Being highly organised is key for this position. In your application, mention specific examples of how you've managed multiple tasks or prioritised workloads in previous roles. We love to see how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get you into our system quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at VanRath
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities like call handling, scheduling, and client liaison. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Tech Skills
Since the job requires proficiency in Microsoft Office, brush up on your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially for tasks like preparing documents or managing service records.
✨Demonstrate Your Organisational Skills
The role demands strong multitasking abilities and attention to detail. Prepare examples from your past experience where you successfully managed multiple tasks or resolved issues efficiently. This will highlight your capability to handle the fast-paced environment of a helpdesk.
✨Practice Your Communication Skills
As a Helpdesk Coordinator, you'll be the bridge between clients and engineers. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might face, such as updating clients or resolving issues, to showcase your customer-focused approach.
