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For Companies At a Glance
- Tasks: Deliver top-notch IT support and security solutions while engaging with clients.
- Company: Leading global tech services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and strong career progression opportunities.
- Other info: Flexible shifts and potential for permanent positions in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in a growing IT hub.
- Qualifications: 5+ years in IT support with expertise in Microsoft 365 and security platforms.
The predicted salary is between 40000 - 45000 £ per year.
A leading global technology services provider is seeking an experienced End User Engineer to join their growing Belfast-based team. This is an exciting opportunity for a skilled End User Engineer to play a key role in delivering high-quality IT support and security solutions within a fast-paced, client-focused environment. This position is initially offered as a 3-month temporary contract, with strong potential for extension or permanency as the organisation continues to expand its long-term IT hub in Belfast.
The Role
As an End User Engineer, you will work closely with clients to understand their technical requirements and deliver tailored solutions across desktop support and security platforms. You will take ownership of complex issues, ensuring they are resolved efficiently while maintaining excellent communication with stakeholders.
Key Responsibilities
- Engage with clients to understand technical needs and recommend effective solutions
- Lead implementation and support of email and web security platforms (e.g. INKY, Proofpoint, Cisco Umbrella, Mimecast)
- Troubleshoot complex issues and conduct Root Cause Analysis (RCA)
- Provide mentorship and guidance to junior engineers
- Manage and update tickets within a service desk environment
- Deliver system deployments independently and collaboratively
- Document solutions and support knowledge transfer across teams
Key Skills & Experience
- Strong end-to-end troubleshooting capability with minimal supervision
- Advanced desktop support experience, including escalations
- Hands-on experience with email/web security platforms (INKY, Proofpoint, Umbrella, Mimecast)
- Ability to analyse phishing threats and web filtering issues
- Excellent communication and stakeholder management skills
- Experience working in fast-paced, client-facing environments
- Flexible approach to working hours and on-call support when required
Technical Requirements
- Minimum 5 years' experience in IT support, ideally within an MSP environment
- Strong expertise in Microsoft 365 (security, administration, migration)
- Proficiency in Windows, macOS, Microsoft Entra ID, Intune, Exchange, and Defender
- Solid understanding of Azure infrastructure and optimisation
- Experience with Intune MDM and device management
- Knowledge of SharePoint administration and migrations
- Familiarity with DNS, DHCP, Active Directory, and Group Policy
- Understanding of email authentication protocols (SPF, DKIM, DMARC)
Desirable
- Experience in regulated environments (e.g. SOC2, HIPAA, HiTrust)
- Exposure to automation tools (Chef, Puppet, Ansible, Salt)
- Microsoft Azure certifications
Package & Benefits
- Salary circa per annum
- Hybrid working model (Belfast City Centre office)
- Pick a set shift: 12:00 - 21:00, 13:00 - 22:00, 14:00 - 23:00
- Strong opportunity for contract extension / move to permanent
Why Apply?
This is a fantastic opportunity for a driven IT Engineer to join a forward-thinking organisation that values collaboration, innovation, and career progression. High-performing contractors will have the chance to secure long-term opportunities as the Belfast operation continues to grow.
For further information on this End User Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
End User Engineer TLNT1_NI in Belfast employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Engineer TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support or security. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or offer to help friends with their tech issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching common questions for End User Engineers. Think about how your experience with tools like Microsoft 365 and email security platforms can solve potential employers' problems. We want to see you shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that End User Engineer role!
We think you need these skills to ace End User Engineer TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Engineer role. Highlight your experience with desktop support and security platforms, as well as any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex issues and delivered excellent client support in the past.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure to showcase your communication skills in your application. We love candidates who can clearly articulate their thoughts and engage effectively with stakeholders.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and security platforms like INKY, Proofpoint, and Cisco Umbrella. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Think about examples where you've effectively communicated technical solutions to non-technical stakeholders, as this will demonstrate your ability to engage with clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to troubleshoot specific issues or conduct a Root Cause Analysis. Prepare by thinking through past experiences where you resolved complex problems and be ready to walk the interviewer through your thought process.
✨Highlight Your Mentorship Experience
If you've mentored junior engineers before, make sure to mention it! This shows your leadership potential and willingness to contribute to team growth, which is something the company values highly.