At a Glance
- Tasks: Deliver top-notch IT support and security solutions while engaging with clients.
- Company: Leading global tech services provider with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and strong career progression opportunities.
- Other info: Exciting potential for contract extension or permanent position.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 5+ years in IT support with advanced troubleshooting skills.
The predicted salary is between 40000 - 45000 € per year.
A leading global technology services provider is seeking an experienced End User Engineer to join their growing Belfast-based team. This is an exciting opportunity for a skilled End User Engineer to play a key role in delivering high-quality IT support and security solutions within a fast-paced, client-focused environment. This position is initially offered as a 3-month temporary contract, with strong potential for extension or permanency as the organisation continues to expand its long-term IT hub in Belfast.
The Role
As an End User Engineer, you will work closely with clients to understand their technical requirements and deliver tailored solutions across desktop support and security platforms. You will take ownership of complex issues, ensuring they are resolved efficiently while maintaining excellent communication with stakeholders.
Key Responsibilities
- Engage with clients to understand technical needs and recommend effective solutions
- Lead implementation and support of email and web security platforms (e.g. INKY, Proofpoint, Cisco Umbrella, Mimecast)
- Troubleshoot complex issues and conduct Root Cause Analysis (RCA)
- Provide mentorship and guidance to junior engineers
- Manage and update tickets within a service desk environment
- Deliver system deployments independently and collaboratively
- Document solutions and support knowledge transfer across teams
Key Skills & Experience
- Strong end-to-end troubleshooting capability with minimal supervision
- Advanced desktop support experience, including escalations
- Hands-on experience with email/web security platforms (INKY, Proofpoint, Umbrella, Mimecast)
- Ability to analyse phishing threats and web filtering issues
- Excellent communication and stakeholder management skills
- Experience working in fast-paced, client-facing environments
- Flexible approach to working hours and on-call support when required
Technical Requirements
- Minimum 5 years' experience in IT support, ideally within an MSP environment
- Strong expertise in Microsoft 365 (security, administration, migration)
- Proficiency in Windows, macOS, Microsoft Entra ID, Intune, Exchange, and Defender
- Solid understanding of Azure infrastructure and optimisation
- Experience with Intune MDM and device management
- Knowledge of SharePoint administration and migrations
- Familiarity with DNS, DHCP, Active Directory, and Group Policy
- Understanding of email authentication protocols (SPF, DKIM, DMARC)
Desirable
- Experience in regulated environments (e.g. SOC2, HIPAA, HiTrust)
- Exposure to automation tools (Chef, Puppet, Ansible, Salt)
- Microsoft Azure certifications
Package & Benefits
- Salary circa per annum
- Hybrid working model (Belfast City Centre office)
- Pick a set shift: 12:00 - 21:00, 13:00 - 22:00, 14:00 - 23:00
- Strong opportunity for contract extension / move to permanent
Why Apply?
This is a fantastic opportunity for a driven IT Engineer to join a forward-thinking organisation that values collaboration, innovation, and career progression. High-performing contractors will have the chance to secure long-term opportunities as the Belfast operation continues to grow.
For further information on this End User Engineer role, or any other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today.
End User Engineer JBLE1_NI in Belfast employer: VANRATH
Join a leading global technology services provider in the heart of Belfast, where innovation and collaboration thrive. As an End User Engineer, you'll benefit from a hybrid working model, competitive salary, and strong potential for career progression within a dynamic team dedicated to delivering exceptional IT support. With a focus on employee growth and a supportive work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land End User Engineer JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your troubleshooting capabilities and past successes can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for End User Engineers and practice your responses. Think about how you’d tackle complex issues and communicate effectively with clients.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace End User Engineer JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the End User Engineer role. Highlight your experience with desktop support and security platforms, and don’t forget to mention any relevant certifications or projects that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description, especially your troubleshooting capabilities and client engagement.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated complex technical issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365, Intune, and the email/web security platforms mentioned in the job description. Be ready to discuss your hands-on experience and how you've tackled complex issues in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with stakeholders or mentored junior engineers, as these will highlight your ability to engage effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or troubleshoot issues. Prepare by thinking through common scenarios you might face as an End User Engineer and how you would approach them, including conducting Root Cause Analysis.
✨Demonstrate Your Flexibility
The job mentions a flexible approach to working hours and on-call support. Be ready to discuss your availability and any previous experiences where you've adapted to changing schedules or urgent client needs, showing that you're committed to providing excellent support.
