At a Glance
- Tasks: Lead and manage desktop support operations while driving innovation and improvements.
- Company: Join a globally recognised financial tech firm at the forefront of digital transformation.
- Benefits: Enjoy a competitive salary, health benefits, and flexible working arrangements.
- Other info: Access exclusive IT opportunities and tailored career guidance with VANRATH.
- Why this job: Make an impact in a fast-paced environment with exposure to modern technologies.
- Qualifications: Proven leadership in desktop support and strong technical knowledge of Windows environments.
The predicted salary is between 40000 - 48000 £ per year.
Salary: £40,000-£48,000 - open to discussions based on experience
Location: Belfast
Contract: Permanent, full-time
Work Pattern: Standard operational hours- hybrid working arrangements
What's in it for you?
- Competitive salary package
- Comprehensive health and well-being benefits
- Opportunities for professional development
- Flexible working arrangements
Join a globally recognised financial technology business at the forefront of digital transformation and enterprise infrastructure. Working within a collaborative engineering team, you'll gain exposure to modern desktop, cloud, and workplace technologies while supporting large-scale global operations in a fast-paced, innovative environment.
Key Responsibilities
- Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
- Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
- Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
- Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
- Coordinate local technology projects, office support activities, and regional service delivery initiatives.
Essential Experience & Skills
- Proven leadership experience within End User / Desktop Support environments.
- Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.
- Experience working in large, fast-paced, business-critical organisations.
- Strong understanding of ITIL-aligned service management processes.
- Excellent stakeholder management, communication, and customer service skills.
Desirable Experience
- Experience within financial services, investment banking, or trading environments.
- Exposure to front-office or broking user support.
- Experience with service automation and process improvement initiatives.
- Involvement in regional or global IT projects and technology rollouts.
Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.
For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me for a confidential chat.
Desktop Support Manager JBLE1_NI in Belfast employer: VANRATH
Join a leading financial technology business in Belfast, where you will thrive in a dynamic and innovative environment that champions professional growth and work-life balance. With a competitive salary, comprehensive health benefits, and flexible working arrangements, this role offers the chance to lead a collaborative team while gaining exposure to cutting-edge technologies and driving continuous improvement initiatives. Embrace the opportunity to make a meaningful impact in a globally recognised company committed to digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Manager JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the financial tech space. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions and scenarios related to desktop support management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Desktop Support Manager JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Manager role. Highlight your leadership experience and technical skills that match the job description, like your knowledge of Windows environments and ITIL processes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to manage end-user services and drive continuous improvement.
Showcase Your Soft Skills:Don’t forget to highlight your communication and stakeholder management skills. These are crucial for the role, so share examples of how you've successfully managed relationships in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our innovative team!
How to prepare for a job interview at VANRATH
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Microsoft Office, and Active Directory. Be ready to discuss how you've used these tools in past roles, as this will show your expertise and confidence.
✨Showcase Your Leadership Skills
As a Desktop Support Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've led teams or projects in the past, focusing on your ability to manage day-to-day operations and drive continuous improvement initiatives.
✨Understand ITIL Best Practices
Familiarise yourself with ITIL/ITSM best practices, as they are crucial for this role. Be prepared to discuss how you've implemented these processes in previous positions and how they contributed to service delivery and incident management.
✨Communicate Effectively
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex technical issues. Remember, it's not just about what you know, but how you convey that knowledge to stakeholders.
