Our client is a leading software provider within the insurance technology sector, delivering innovative platforms that enable insurance providers, brokers, and partners to manage policy sales across multiple channels, including direct websites, contact centres, and comparison platforms.
With a growing client base across the UK and internationally, the organisation is continuing to invest in its people, products, and services. This is an opportunity to join a collaborative and fast-paced environment where employees are encouraged to contribute ideas, drive improvements, and play an active role in the company's continued success.
The Role
The Delivery Manager will be responsible for managing delivery relationships with assigned clients and ensuring the successful execution of projects, change requests, and delivery initiatives.
Acting as the primary delivery contact, you will work closely with customers and internal teams to ensure requirements are clearly understood, appropriately prioritised, and delivered in line with agreed expectations.
Working across Product, Engineering, and Data functions, you will play a key role in coordinating delivery activities, managing risks, and maintaining clear communication throughout the project lifecycle.
The Ideal Candidate
- Strong communicator with excellent stakeholder management skills
- Proven ability to build and maintain trusted client relationships
- Highly organised with strong attention to detail
- Proactive and solutions-focused approach
- Strong problem-solving and decision-making skills
- Calm and effective under pressure
- Collaborative and adaptable mindset
Key Responsibilities
Customer Relationship Management
- Act as the primary delivery contact for assigned clients
- Build strong relationships with key customer stakeholders
- Ensure customer priorities and requirements are understood and communicated internally
Change Requests & Delivery Planning
- Capture and translate change requests into structured delivery requirements
- Ensure requests are clearly defined with objectives, constraints, and business context
- Collaborate with Product teams to refine and prioritise requirements
- Contribute to delivery planning, timelines, milestones, and resource allocation
- Maintain accurate delivery tracking using project management tools
Project & Delivery Execution
- Coordinate delivery activities across Product, Engineering, and Data teams
- Monitor progress against agreed timelines and priorities
- Manage dependencies and facilitate effective cross-team collaboration
- Contribute to the continuous improvement of delivery processes and practices
Risk & Issue Management
- Identify risks, blockers, and dependencies early in the delivery lifecycle
- Escalate issues where required and support resolution activities
- Ensure risks and challenges are communicated effectively to both internal and external stakeholders
Communication & Reporting
- Provide regular updates on delivery progress, risks, and next steps
- Maintain transparency around timelines and expectations
- Act as a central point of contact for delivery-related queries
Governance & Client Engagement
- Support client governance meetings and delivery reviews
- Track and communicate delivery commitments
- Help ensure alignment between customer expectations and delivery capability
Skills & Experience
Essential
- 1-2 years' experience in a delivery, project management, or client-facing coordination role
- Experience working within cross-functional teams
- Experience engaging directly with customers and stakeholders
- Strong planning, organisation, and prioritisation skills
- Understanding of Agile, Waterfall, or hybrid delivery methodologies
- Strong risk and issue management capabilities
Desirable
- Experience using Jira or similar project management tools
- Experience within insurance, financial services, or software delivery environments
Benefits
- Hybrid working model
- Flexible working arrangements
- Ongoing professional development opportunities
- Enhanced pension scheme
- Generous annual leave entitlement
- Holiday purchase scheme
- Private healthcare and wellbeing support
- Regular social and team events
- Health and wellbeing initiatives
- Paid lunch hour
For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
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Skills:
Delivery Manager Project Manager PM Client Relations
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