At a Glance
- Tasks: Lead and develop a customer service team while ensuring top-notch service delivery.
- Company: Join a major company in Northern Ireland with a stellar reputation.
- Benefits: Enjoy a competitive salary, excellent benefits, and a flexible hybrid work model.
- Other info: Dynamic work environment with great career progression opportunities.
- Why this job: Make a real impact by driving continuous improvement in customer service processes.
- Qualifications: Proven experience in people management and a strong customer-focused mindset.
The predicted salary is between 45000 - 55000 € per year.
VANRATH are delighted to be partnering with a major company in Northern Ireland with the recruitment of a Customs Manager to join a growing and dynamic company based in Belfast. This position is based in the company's Belfast office. Hybrid working is available (80% in the office / 20% at home). This is a permanent position, Monday - Friday (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation. Salary £45,000 - £55,000 dependent on experience + other additional benefits, fantastic work benefits and environment, holiday package (25 days leave + stats) & progression opportunities.
Key responsibilities include:
- Leading, coaching, and developing the Customer Service team to maintain high service standards and a customer-first mindset.
- Overseeing the accurate and timely processing of sales, transfer, and returns orders, ensuring strong system and document control.
- Acting as the escalation point for complex customer issues, ensuring prompt and effective resolution.
- Developing, monitoring, and reporting on KPIs to enhance service quality, responsiveness, and efficiency.
- Building strong working relationships across sales, operations, production, technical, and finance teams to ensure seamless service delivery.
- Driving continuous improvement across customer processes, systems, and feedback loops.
Experience:
- Proven experience in people management within customer service, customer experience, or administrative leadership.
- Strong customer-focused mindset with a track record of building high-quality, responsive service cultures.
- Experience collaborating across operational, commercial, and support functions to deliver on customer commitments.
- Excellent organisational, communication, and stakeholder management skills.
- Experience in KPI management, service reporting, and continuous improvement initiatives.
- Ability to handle escalated customer issues in a professional, solutions-oriented manner.
- Proficient in ERP/CRM systems and Microsoft Office.
- Experience within a fast-paced manufacturing or supply-led environment is desirable.
- Highly preferred: Experience dealing with Customs / Export.
For more information on this role please reach out to Jack Groves @ VANRATH.
Customs Manager (55k - Hybrid/Belfast) JBLE1_NI employer: VANRATH
Join a leading company in Northern Ireland as a Customs Manager and experience a vibrant work culture that prioritises employee growth and development. With a competitive salary, excellent benefits including a generous holiday package, and the flexibility of hybrid working, this role offers a unique opportunity to thrive in a supportive environment while making a meaningful impact on customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customs Manager (55k - Hybrid/Belfast) JBLE1_NI
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Customs Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service ethos and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company, which is always a bonus!
We think you need these skills to ace Customs Manager (55k - Hybrid/Belfast) JBLE1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customs Manager role. Highlight your experience in customer service management and any relevant customs or export knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved customer service in the past. We love a good story!
Showcase Your Achievements:When listing your experience, focus on your achievements rather than just duties. Did you improve KPIs or enhance service quality? Let us know! Numbers and results speak volumes.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at VANRATH
✨Know Your Customs Inside Out
Make sure you brush up on customs regulations and processes relevant to the role. Being able to discuss specific customs scenarios or challenges will show your expertise and readiness for the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching and development strategies, as well as any improvements you've driven in customer service standards.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've resolved complex customer issues. Be ready to explain your approach and the outcomes, showcasing your solutions-oriented mindset that aligns with the company's values.
✨Build Relationships Before You Even Start
Research the company culture and its key stakeholders. Mentioning how you plan to build strong working relationships across departments can set you apart and demonstrate your collaborative spirit.
