Customer Support Officer (On Call) in Belfast

VANRATH are delighted to be assisting our major Public Sector client, a large organisation with the recruitment of an Customer Support Officer to join their team based in Newtownabbey. What's in it for you? Hourly rate of £15.82 Monday - Friday 9am - 5pm Based in Newtownabbey or Antrim when required Opportunity to work within a busy local authority Customer Services team. About your next employer Our client is a local authority committed to delivering high-quality services and support to the local community. You will join the Organisation Development Department, working within the Customer Services function. About you A minimum of 5 GCSEs at grades A-C or equivalent, including English and Maths. Candidates without these qualifications may be considered if they can demonstrate 4 years' relevant experience. A minimum of 2 years' experience within a customer services function, including switchboard, reception and handling payments. At least 12 months' experience dealing with a high volume of telephone calls. A practical approach to problem-solving. The ability to be flexible and adaptable to change. Discretion and compassion when dealing with confidential and sensitive information. Experience using Windows and Microsoft Office packages, including Word, Outlook and Excel. A full current driving licence or, where a disability prevents driving, access to suitable alternative transport. What you'll do Provide a professional and comprehensive customer service to internal and external customers across telephone, email, live chat and face-to-face channels. Handle customer enquiries, service requests and complaints in a timely, efficient and courteous manner. Operate the telephone switchboard and public address system, ensuring calls are directed appropriately throughout the organisation. Process financial transactions, including online payments, and reconcile payments in preparation for bank lodgements. Maintain reception areas, ensuring information leaflets, brochures and documentation are up to date. Direct customers to the appropriate colleagues or service units, ensuring relevant information is transferred accurately. Record customer enquiries and interactions using relevant systems and technology. Provide customers with relevant information packs, application forms and documentation. Support consultation activities by conducting surveys, inputting data and identifying service issues and trends. Provide general administrative support to the Customer Services team as required. For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence. IND04 Skills: Customer Support On Call Customer Service Administration Organisation Development Microsoft Office Benefits: Additional Benefits TPBN1_NI