At a Glance
- Tasks: Manage calls and emails, coordinate repairs, and oversee vehicle safety.
- Company: Join a well-established car dealership in Belfast with a strong reputation.
- Benefits: Enjoy a competitive salary, fantastic benefits, and a company pension scheme.
- Other info: Permanent role with a supportive team and a positive work environment.
- Why this job: Great opportunity for career progression in the motor industry.
- Qualifications: Experience in a car dealership and a valid UK driving licence required.
The predicted salary is between 27500 - 32000 € per year.
VANRATH have partnered with one of Northern Ireland's most established Car dealerships. The organisation is recruiting a Service Advisor position. This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Monday - Friday position. Place of work is Belfast (Boucher). Salary £27,500 - £32,000 + Fantastic benefits, company pension scheme, 25 days holidays + Stats & Real Progression Opportunities.
Responsibilities:
- Work collaboratively within a team to manage all incoming calls and emails, both internal and external.
- Liaise effectively with manufacturers.
- Keep accurate and up-to-date records of vehicle details, repairs, and movements.
- Approve mechanical repairs and coordinate with service providers to ensure vehicles remain safe and roadworthy.
- Organise, authorise, and oversee rental bookings, including handling damages and fines.
- Process Road Fund Licences (RFL), MOTs, and PCNs.
- Prepare and manage invoices and recharges.
- Generate weekly and monthly reports.
The Ideal Candidate:
- Previous experience within a Car Dealership or experience in a similar position.
- Ability to multi-task while keeping a positive attitude both to your work and our customers.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Skills: service advisor, motor, customer advisor, franchise, motor industry, customer support, call handler.
Benefits: fantastic benefits package, company car.
Customer Service Advisor (Motor / Vehicles) JBLE1_NI in Belfast employer: VANRATH
Join a well-established car dealership in Belfast, where your career as a Customer Service Advisor will thrive in a supportive and collaborative environment. With a competitive salary, generous benefits including a company pension scheme and 25 days of holiday, plus clear pathways for progression, this role offers not just a job, but a fulfilling career in the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Motor / Vehicles) JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they’re well-established in the car dealership scene. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your skills! When you get the chance to chat with potential employers, highlight your previous experience in the motor industry and how it makes you the perfect fit for the role. Be ready to share specific examples of how you've handled customer queries or managed vehicle details.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you nail that interview and land the job!
We think you need these skills to ace Customer Service Advisor (Motor / Vehicles) JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the motor industry. We want to see how your skills match up with the role of a Service Advisor, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm and a genuine interest in the company, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the Customer Service Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by the dealership. Familiarise yourself with common vehicle repairs and customer service scenarios, as this will help you answer questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous roles in car dealerships or similar positions. Highlight specific examples where you've successfully managed customer queries or coordinated repairs, as this will demonstrate your suitability for the role.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. This is crucial for a Customer Service Advisor role, so practice summarising what the interviewer says before answering to ensure you’re on the same page.
✨Ask Smart Questions
Prepare a few insightful questions about the company culture, team dynamics, or progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
