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- Tasks: Be the friendly face for customers, managing service schedules and ensuring smooth vehicle operations.
- Company: Join a well-established Commercial Vehicle Dealership in Ballyclare with a strong reputation.
- Benefits: Enjoy a negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: Make a real difference in customer satisfaction while growing your career in a supportive environment.
- Qualifications: Experience in customer service, excellent organisation skills, and a valid UK driving licence.
- Other info: Great opportunities for progression in a dynamic and friendly workplace.
The predicted salary is between 30000 - 42000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare. Salary fully negotiable + fantastic benefits, company pension scheme, etc.
Responsibilities:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
- Generating, amending and updating service schedules and sending reminders.
- Vehicle and customer database management.
- Booking PSV appointments.
- Issuing workshop job cards and monitoring progress of vehicles in workshop.
- Processing and closing out workshop job cards and assisting with invoicing.
- Making outbound sales and customer care calls and managing key customer relationships.
- Creating maintenance contract quotes and selling maintenance contracts.
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
The Ideal Candidate:
- Previous experience within a similar position.
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction.
- Excellent organisation and time management skills.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Customer Service Advisor (Motor & Vehicles) in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Motor & Vehicles) in Belfast
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service Advisor role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor (Motor & Vehicles) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in the motor and vehicles sector, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to provide high levels of customer satisfaction and your organisational skills.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, make sure to highlight your ability to interact with customers effectively. Use clear and concise language to show that you can explain complex information simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at VanRath
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. This role is all about making customers feel valued, so think of specific instances where you went above and beyond.
✨Familiarise Yourself with the Company
Do a bit of research on the dealership and its services. Understanding their values and what they offer will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to scheduling, invoicing, and customer relationship management. Practise your responses so you can answer confidently and clearly, demonstrating your relevant experience.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation and time management, be prepared to discuss how you prioritise tasks and manage your time effectively. Consider sharing tools or methods you use to stay organised.
