At a Glance
- Tasks: Manage calls and emails, coordinate repairs, and oversee vehicle bookings.
- Company: Join a well-established car dealership in Belfast with a strong reputation.
- Benefits: Enjoy a competitive salary, fantastic benefits, and a company pension scheme.
- Other info: Permanent role with a supportive team environment.
- Why this job: Great opportunity for career progression in the motor industry.
- Qualifications: Experience in a car dealership and a valid UK driving licence required.
The predicted salary is between 27500 - 32000 € per year.
VANRATH have partnered with one of Northern Ireland's most established Car dealerships. The organisation is recruiting a Service Advisor position. This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Monday - Friday position. Place of work is Belfast (Boucher). Salary £27,500 - £32,000 + Fantastic benefits, company pension scheme, 25 days holidays + Stats & Real Progression Opportunities.
Responsibilities:
- Work collaboratively within a team to manage all incoming calls and emails, both internal and external.
- Liaise effectively with manufacturers.
- Keep accurate and up-to-date records of vehicle details, repairs, and movements.
- Approve mechanical repairs and coordinate with service providers to ensure vehicles remain safe and roadworthy.
- Organise, authorise, and oversee rental bookings, including handling damages and fines.
- Process Road Fund Licences (RFL), MOTs, and PCNs.
- Prepare and manage invoices and recharges.
- Generate weekly and monthly reports.
The Ideal Candidate:
- Previous experience within a Car Dealership or experience in a similar position.
- Ability to multi-task while keeping a positive attitude both to your work and our customers.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Skills: service advisor, motor, customer advisor, franchise, motor industry, customer support, call handler.
Benefits: fantastic benefits package, company car.
Customer Service Advisor (Car Dealership) JBLE1_NI in Belfast employer: VANRATH
Join one of Northern Ireland's most established car dealerships as a Customer Service Advisor in Belfast, where you'll be part of a supportive team that values collaboration and customer satisfaction. With a competitive salary, a fantastic benefits package including a company pension scheme, and ample opportunities for career progression, this role offers a rewarding environment for those with motor industry experience. Enjoy a permanent position with a Monday to Friday schedule, allowing for a healthy work-life balance while contributing to a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Car Dealership) JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the car dealership and understand their values and services. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and emails with ease. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor (Car Dealership) JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in the motor industry and showcase your ability to manage calls and emails effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your passion for customer service and how you can contribute to the team at the car dealership.
Showcase Your Skills:Don’t forget to highlight your multi-tasking abilities and positive attitude. These are key traits for a Service Advisor, so give examples of how you've demonstrated these in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at VANRATH
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by the dealership. Familiarise yourself with common vehicle repairs and customer service scenarios, as this will help you answer questions confidently.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service or at a car dealership. Prepare examples of how you've handled difficult situations or multi-tasked effectively, as these experiences will demonstrate your suitability for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and progression opportunities. This shows your genuine interest in the position and helps you assess if the dealership is the right fit for you.
✨Stay Positive and Professional
During the interview, maintain a positive attitude and professional demeanour. Remember, you're not just showcasing your skills; you're also demonstrating how well you can represent the dealership and interact with customers.
