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For Companies At a Glance
- Tasks: Be the friendly face for customers and manage their service needs.
- Company: Join a well-established Commercial Vehicle Dealership in Ballyclare.
- Benefits: Fully negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Experience in customer service and excellent organisational skills required.
- Other info: Full UK driving license needed; dynamic role with room for growth.
The predicted salary is between 24000 - 36000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare. Salary fully negotiable + fantastic benefits, company pension scheme, etc.
Responsibilities
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
Ideal Candidate
- Previous experience within a similar position
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Full valid UK driving license
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Customer Service Advisor (Ballyclare) - Motor Industry in Belfast employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Ballyclare) - Motor Industry in Belfast
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in, show them you’re not just another candidate but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you’ve gone above and beyond. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you arrive for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor (Ballyclare) - Motor Industry in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Advisor role. Highlight your experience in customer satisfaction and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the motor industry and how your previous roles have prepared you for this position. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisation Skills: Since the role involves managing service schedules and customer databases, make sure to mention any tools or methods you use to stay organised. We appreciate candidates who can demonstrate their time management prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything in one place and makes it easier for you to track your application status. We can't wait to hear from you!
How to prepare for a job interview at VanRath
✨Know the Company Inside Out
Before your interview, do some homework on the dealership. Understand their values, services, and what sets them apart in the motor industry. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with grace.
✨Be Ready for Role-Specific Questions
Expect questions that dive into your experience with service schedules, invoicing, and customer database management. Brush up on relevant terminology and processes so you can speak confidently about your previous roles and how they relate to this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for progression, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
