Assembly Usher in Belfast

Location: Belfast

Salary: £29,137 per annum (plus 12.5% Shift Disturbance Allowance)

Working Pattern: Full-time 37 hours per week across varying shifts Monday to Saturday. There are three varying shift patterns within the working day which will normally run on a three-week cycle.

Contract: Until 31st December 2026 with possible extension

Work Arrangement: On-site

About the Role: We are recruiting an Assembly Usher to join a dynamic public-facing team based in a prominent public institution. This role is ideal for someone who thrives in a customer-focused environment, enjoys engaging with the public, and can provide high-quality support. You will also be responsible for assisting with maintaining the safety and security of building users and the premises.

Uniform: Uniforms, including appropriate protective clothing and stab resistant vest (weighted 5kg), will be supplied; successful candidates will be required to wear the stab resistant vest whilst performing certain duties.

Training: Successful candidates will be required to complete both Fire safety and Fire evacuation training courses, which will include using the designated fire elevator and evacuation chairs, following commencement of assignment.

Key Responsibilities Include:

• Providing accurate information and customer service to Members, staff, Assembly Commission staff and members of the public on general Assembly arrangements and facilities;
• Carrying out all of your duties in a manner that maintains a professional image of the Assembly;
• Helping maintain good order and security awareness within Parliament Buildings and its precincts in an unbiased and impartial manner;
• Collecting, sorting and delivering internal mail to meet Assembly delivery/collection deadlines;
• Conducting internal and external security patrols of Parliament Buildings, taking appropriate action to deal with security related incidents, and reporting and logging such incidents;
• Providing first line assistance to PSNI and other emergency services in the course of their duties and in response to any incident;
• Carrying out searches of people and vehicles, and operating search equipment in accordance with standard operating procedures;
• Monitoring and supervising Assembly car parks;
• Using equipment to screen and check external mail and goods entering Parliament Buildings;
• Providing assistance with the emergency evacuation of the building in compliance with operational procedures;
• Ensuring compliance with Usher Services policies and carrying out duties in accordance with Usher Services Standard Operating Procedures, including competent use of Assembly IT equipment, and issuing and checking of ID and other security passes;
• Complying with all of the Assembly Commission's staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures, and undergoing all training requirements including successful completion of First Aid, Fire safety, and Fire evacuation training upon initial appointment and on an ongoing refresher basis;
• Managing information and records in accordance with established policies and statutory requirements;
• Carrying out other duties that the Assembly Commission reasonably requires of you.

Essential Criteria:

Applicants must, by the closing date for applications, have:

• 5 GCSEs at grade A-C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.
• At least two years' experience in each of the areas detailed below:
• Delivering high-quality customer service within a customer facing or service user focused environment;
• Excellent communication skills, with the ability to convey information clearly, accurately, and professionally to service users/customers;
• Building positive working relationships to work effectively as part of a team to deliver a high standard of service;
• Effectively using Microsoft Office applications to complete administrative duties;
• Or at least four years' experience in each of the areas listed above.

For more information, please contact Jamie Gault today.