At a Glance
- Tasks: Assist the Response Maintenance Team with admin duties in a fast-paced environment.
- Company: Join a leading construction company with a fantastic reputation.
- Benefits: Permanent role, Monday to Friday, with additional benefits.
- Other info: Great opportunity for career development in a supportive team.
- Why this job: Make a real impact by providing excellent customer service and support.
- Qualifications: Experience in calls or admin preferred; confident communicator.
The predicted salary is between 22000 - 26000 € per year.
VANRATH are delighted to be assisting a leading Construction company with the recruitment of a Call Handler. This company has a fantastic reputation. This is a Permanent role - based out of the company's Dungannon (Pomeroy) or Bangor office. Monday - Friday 9.00am - 5.00pm.
The successful candidate will assist the Response Maintenance Team with the day-to-day administration duties in a fast-paced environment. The role requires teamwork and good communication skills to ensure the team has adequate support and to assist in managing targets and workflows in a professional and efficient manner.
Duties will include a variety of general administrative duties within a busy office environment to include:
- Manage email & telephone enquiries both internal & from the public.
- Provide a professional level of customer service, telephone support for customer enquiries while always maintaining an efficient and pleasant manner.
- Look after and maintain your own specific contract effectively, meet deadlines, ensure tenants, management and contractors are kept up to date.
- Scheduling appointments, meetings, ensuring diaries are kept up to date.
- Maintaining accurate records.
- Provide support to the wider response maintenance team.
The Ideal Person:
- Calls or Admin experience preferred
- Confident on the phone
- Good attention to detail levels
- Computer Literate
- Great communicator
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Customer Service Agent (Immediate Start) JBLE1_NI in Bangor employer: VANRATH
Join a leading construction company in Dungannon or Bangor, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. With a strong emphasis on employee growth and development, this permanent role offers a structured work environment from Monday to Friday, allowing for a healthy work-life balance. Enjoy the benefits of working for a reputable employer that values teamwork, communication, and professional excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Immediate Start) JBLE1_NI in Bangor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Agent (Immediate Start) JBLE1_NI in Bangor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your relevant experience, especially in call handling and admin tasks, to show us you're the perfect fit for our team.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in providing excellent customer service.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from typos and errors. We want to see that you can maintain accurate records and manage information effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at VANRATH
✨Know the Company Inside Out
Before your interview, take some time to research the construction company you're applying to. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Communication Skills
As a Customer Service Agent, strong communication is key. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend or family member to get comfortable speaking on the phone, as this role involves handling calls and providing support.
✨Showcase Your Attention to Detail
In your interview, be ready to discuss examples from your past experiences where your attention to detail made a difference. Whether it was managing schedules or maintaining records, highlight how your meticulous nature can contribute to the efficiency of the Response Maintenance Team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company's future projects, or how success is measured in this role. This shows that you're not just interested in any job, but specifically in how you can thrive within their organisation.
