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For Companies At a Glance
- Tasks: Lead a dynamic team in sales and service administration, ensuring smooth operations and customer satisfaction.
- Company: Join a well-established organisation in the commercial vehicle sector with a supportive culture.
- Benefits: Enjoy great benefits, career progression, and a flexible work environment.
- Other info: Collaborate across departments and contribute to continuous improvement initiatives.
- Why this job: Make a real impact by driving operational efficiency and enhancing customer experiences.
- Qualifications: Experience in team leadership and sales support, ideally in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
VANRATH are pleased to be working in partnership with a well-established organisation within the commercial vehicle sector to appoint a Sales and Service Administrator Team Lead. This position plays a pivotal role within the aftersales function, ensuring the seamless coordination of sales orders, deliveries, and internal support across multiple teams. Acting as a key point of contact between customers, sales, logistics, and procurement, the successful candidate will help drive operational efficiency while maintaining high standards of customer service.
Working Hours
- Full-time position / 40 hours per week / Monday to Friday, 08:30 - 17:00
- A degree of flexibility will be required in line with business demands
The Role
- Oversee the day-to-day running of the sales administration function, ensuring workflows are efficient and deadlines are consistently met
- Act as a central liaison between internal departments to support the smooth fulfilment of customer orders
- Review and process sales documentation, ensuring accuracy across pricing, product details, and availability
- Work closely with distribution teams to coordinate dispatch schedules and resolve any delivery-related queries
- Provide ongoing support to the sales function, including handling queries around quotations, stock, and lead times
- Track order progression and communicate updates clearly to both customers and internal stakeholders
- Take ownership of resolving any issues relating to delays, discrepancies, or stock shortages in a timely manner
- Maintain and update internal systems to ensure all product and pricing information remains current
- Collaborate with cross-functional teams including procurement and finance to improve overall service delivery
- Contribute to promotional activities and assist in rolling out sales initiatives across the product range
- Support continuous improvement by identifying gaps in processes and suggesting practical enhancements
- Assist in expanding the product offering through market awareness and identification of new opportunities
- Carry out additional administrative or operational duties as required
The Person
- Experience leading or supervising a team within a fast-paced environment is advantageous
- Strong background in sales support or customer service, ideally within a similar industry
- Good understanding of how field-based sales teams operate and the support they require
- Knowledge of commercial vehicle parts or experience within motor factors is essential
- Commercially aware with the ability to interpret data and make informed decisions
- Confident communicator with the ability to influence and build relationships across departments
- Strong problem-solving skills with a proactive and solutions-focused mindset
- Ability to prioritise workload effectively and remain organised under pressure
- High attention to detail with a methodical approach to tasks
- Comfortable working independently and taking initiative where required
- Experience collaborating with multiple departments to achieve shared objectives
- Competent in producing reports and analysing data to support performance improvements
- Strong IT skills, including Microsoft Office packages such as Excel, Word, and Outlook
- Full, valid driving licence
Desirable Criteria
- Previous experience working with CRM systems or similar platforms would be beneficial
Service and Sales Team Leader in Ballyclare employer: VANRATH
Contact Detail:
VANRATH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Sales Team Leader in Ballyclare
✨Tip Number 1
Network like a pro! Reach out to your connections in the commercial vehicle sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your problem-solving skills and customer service expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind, which is always a good thing.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service and Sales Team Leader position. Plus, it’s a great way to stay updated on new openings tailored just for you.
We think you need these skills to ace Service and Sales Team Leader in Ballyclare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in sales support or customer service, especially if you've worked in a fast-paced environment like the commercial vehicle sector.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Service and Sales Team Leader role. Share specific examples of how you've led teams or improved processes in previous roles to show us what you can bring to the table.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you've tackled challenges head-on. We love candidates who can demonstrate a proactive and solutions-focused mindset, especially when it comes to resolving customer issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups. Plus, we love seeing applications come in directly!
How to prepare for a job interview at VANRATH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sales and Service Team Leader. Familiarise yourself with the key tasks like overseeing sales administration, coordinating with logistics, and maintaining customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've successfully managed a team or improved processes. Highlight your problem-solving skills and how you've motivated others to achieve shared objectives.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations, such as resolving delivery issues or managing discrepancies in orders. Practice articulating your thought process and the steps you would take to resolve these challenges. This will showcase your proactive mindset and solutions-focused approach.
✨Demonstrate Your Communication Skills
As a central liaison between various departments, strong communication is key. Be ready to discuss how you've built relationships across teams in the past. Use examples that highlight your ability to influence and collaborate effectively, ensuring everyone is on the same page.