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- Tasks: Be the friendly face for customers, managing service schedules and ensuring smooth vehicle operations.
- Company: Join a well-established Commercial Vehicle Dealership in Ballyclare with a strong reputation.
- Benefits: Enjoy a fully negotiable salary, fantastic benefits, and a company pension scheme.
- Why this job: Make a real difference in customer satisfaction while advancing your career in a supportive environment.
- Qualifications: Experience in customer service and excellent organisational skills are essential.
- Other info: This permanent role offers great opportunities for progression within a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Ballyclare. Salary fully negotiable + fantastic benefits, company pension scheme, etc.
Responsibilities:
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
The Ideal Candidate:
- Previous experience within a similar position
- Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
- Excellent organisation and time management skills
- Full valid UK driving license
Skills: service advisor, motor, customer advisor, franchise, motor industry, customer support, customer service advisor
Benefits: fantastic benefits package
Motor Service Advisor in Ballyclare employer: VanRath
Contact Detail:
VanRath Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Service Advisor in Ballyclare
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Motor Service Advisor in Ballyclare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Motor Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Skills: Since this role is all about customer interaction, don’t hold back on showcasing your ability to provide top-notch service. Share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the process step-by-step. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at VanRath
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and customer service best practices. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your customer service skills and ability to manage service schedules. Think about times when you went above and beyond for a customer or successfully handled a challenging situation. This will help you demonstrate your fit for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your thoughts clearly and confidently. This practice will help you feel more at ease during the actual interview and allow your personality to shine through.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask the interviewer about the company culture, team dynamics, or growth opportunities. This shows that you're genuinely interested in the role and helps you assess if the company is the right fit for you as well.
