Application Help Desk Advisor - Belfast
Hybrid | 24/7 Team
Job Title: Application Help Desk Advisor
Location: Belfast
Working Arrangement: Hybrid
Contract Type: Temporary / Contract, with opportunity for permanent
Salary: 25-35k pa
Are you a Tech Support professional looking for your next opportunity within a structured, professional environment? We are currently recruiting for an Application Help Desk Advisor to join a 24/7 service desk team supporting a public sector client in Belfast. This is a fantastic opportunity for someone with tech support experience who enjoys problem-solving, helping users and working as part of a busy technical team. The role is hybrid, with a rotating shift pattern covering the full 24/7 service. Later and out-of-hours shifts attract additional pay, meaning there is the potential to earn towards the top end of the salary range.
Responsibilities
- Taking calls, emails and service desk requests
- Troubleshooting software, application and access issues
- Logging, prioritising and updating incidents within the ITSM system
- Password resets and account administration
- Troubleshooting basic network and connectivity issues
- Escalating more complex technical issues to second-line teams
- Keeping users informed throughout the incident lifecycle
- Following established processes and procedures
- Maintaining accurate documentation and knowledge articles
About you
We are looking for an Application Help Desk Advisor with a technical Degree and technical support/customer service experience (can include placement). You should ideally have experience with:
- Application/System support
- Basic networking and connectivity troubleshooting
- Incident and request management
- Excellent customer service and communication
- Strong customer service skills
24/7 Team
This is a 24/7 team, so you will work on a rotating shift pattern covering days, evenings, nights, weekends and public holidays where required. The benefit is that later and out-of-hours shifts attract additional pay, providing the opportunity to increase your overall earnings.
Why Consider a Temporary/Contract Role?
A temporary Application Help Desk Advisor position can be an excellent way to build your tech career while gaining valuable experience within a public sector environment. You can benefit from:
- 25-35k pa
- Hybrid working
- Experience supporting a large and established organisation
- Valuable tech/project experience to strengthen your CV
- The opportunity to develop your technical support skills
- A chance to demonstrate your abilities before moving into a permanent position
- Potential for the role to become permanent for the right person
Skills
- Microsoft 365
- Active Directory
- Windows
- ITIL
- ServiceNow
- Networking
Benefits
Work From Home
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Application Help Desk Advisor - Belfast | Hybrid | 24/7 Team Tlnt1_Ni employer: VANRATH
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