At a Glance
- Tasks: Provide top-notch admin support and manage daily operations with a focus on customer service.
- Company: Join a dynamic Council team in the Craigavon area, promoting community engagement.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with potential for career advancement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: 5 GCSEs including Maths and English, plus relevant admin experience.
The predicted salary is between 27000 - 30000 £ per year.
What's in it for you?
- 37 hours 9am to 5pm (A flexible working hours scheme is in operation)
- Craigavon area, (postholder may be required to work at other locations across the Borough)
- Temporary Scale 4 £14.12ph
About your next employer
To provide confidential and comprehensive administration support. The post will require a high level of customer service and ability to deal with and resolve issues using personal and professional judgement, building relationships with internal and external officers at all levels promoting the profile of the Council.
What you’ll do
- Comprehensive day to day administrative support to include; acting as first point of contact for the function, creating/maintaining databases, filing, preparation of reports, correspondence, documents, presentations, printing, managing incoming/outgoing mail, receiving and directing of telephone calls.
- Assist with the effective and efficient daily management of the Building Maintenance Site Helpdesk and Minor Work Requests System including; logging and monitoring work requests, liaising with relevant maintenance staff, keeping stakeholders updated, reporting on tasks through to completion, collation of data measured against agreed KPIs etc.
- Liaise with other departments within the Council to ensure all administrative and financial matters are dealt with efficiently and effectively.
- Provide administrative cover and customer service support to other Council service areas as required.
- Deal with enquiries and complaints in line with Council's Complaints Handling Policy.
- Screen and direct calls as appropriate and log within the Department's data management system.
- Assist Officers in maintaining accurate records and systems including, collecting, reviewing, collating and presenting information to management, ensuring files/documents are held and maintained in line with Statutory, Service and Council requirements.
- Schedule and organise meetings, including preparation and distribution of accurate records in the form of notes and minutes as instructed and within agreed timescales.
- Undertake research required and obtain information to help in the preparation of Freedom of Information responses and corporate complaints for the Service area, ensuring that FOI obligations and Complaints Procedure requirements are met.
- Operate the Council's computerised Purchase Ordering system including raising requisitions as requested by officers, marking goods received and ensuring efficient and timely processing of invoices in accordance with financial regulations.
- Undertake checks and audits, working closely with technical officers for their approval and maintaining records for internal and external audit purposes.
- Develop and maintain records and assist with analysis of financial data and financial reports, reconciling financial data and verification expenditure in accordance with financial regulations.
- Research and collate data including preparing papers, developing reports, and statistics as requested and monitoring follow-up correspondence.
- Assist Technical and Procurement Officers with the tender and quotation process in line with Council's Procurement Policy, including collation of information and preparation of tender documents.
- Ensure an excellent standard of customer service including reception and liaison with other departments of the Council, external agencies, professional bodies and members of the public.
- Participate in departmental and cross-department working groups and teams as required.
- Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Service.
- Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.
About you
Essential:
- 5 GCSEs (Grades A-C) including Mathematics & English Language or equivalent
- One year's relevant administrative experience in each of the following: Word processing documents; Data input; Minute taking; Record keeping; Administration of accounts/invoices; Dealing with confidential/ sensitive information.
Desirable:
- Two years' relevant administrative experience in each of the following: Word processing documents; Data input; Minute taking; Record keeping; Administration of accounts/invoices; Dealing with confidential/ sensitive information.
Administrative Officer employer: VANRATH
As an Administrative Officer in the Craigavon area, you will join a supportive and dynamic work environment that values flexibility and collaboration. The Council promotes a culture of professional growth, offering opportunities for skill development and career advancement while ensuring a high standard of customer service. With a focus on teamwork and community engagement, this role provides a meaningful way to contribute to local governance and public service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the role of Administrative Officer. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, be sure to highlight any relevant experience you have in providing excellent customer service. We love candidates who can demonstrate their ability to handle enquiries and resolve issues effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at VANRATH
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with tasks like managing databases, handling customer inquiries, and preparing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires a high level of customer service, prepare examples from your past experiences where you've successfully dealt with customers or resolved issues. Highlight your ability to build relationships and communicate effectively, as these are key traits for the job.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and judgement. Think of scenarios where you had to handle complaints or manage multiple tasks. Practising how you would respond to these situations can help you feel more confident during the interview.
✨Prepare Your Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the council's goals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
