Service Transition Specialist

THE NEXT CHAPTER STARTS WITH YOU

Service Transition Specialist

Level: 10

Work Pattern: As a team, we work hybrid –attendingthe office 1-3 days a week to collaborate and stay connected

Closing Date: 30th October

Help make sure technology services are ready for what comes next

When a new or changed technology service goes live, being technically complete is only part of the story. It also needs clear ownership, effective support arrangements, appropriate controls and confidence that it can operate successfully from day one.

As our Service Transition Specialist, you’ll plan, coordinate and assure the transition of new, changed and retiring technology services into live operation. You’ll engage early with projects, business owners, technical teams, suppliers and operational stakeholders, helping to identify requirements, manage dependencies and make sure services are genuinely ready for go-live.

Reporting to the IT Change Manager, you’ll provide a clear, evidence-based view of readiness, residual risk, early-life support and handover into business-as-usual operations. You’ll also make sure the information and evidence needed for Vanquis Service Acceptance into Live (SAIL) is complete, coherent and ready for stakeholder approval.

How you’ll make an impact:

• Own integrated transition plans covering milestones, dependencies, acceptance criteria, evidence, approvals and handover - Everyone has a clear and joined-up view of what is needed to move a service safely into live operation
• Engage during discovery and design to identify operational, support, resilience, security, data and supplier requirements - Readiness requirements are considered early rather than becoming late barriers to delivery
• Coordinate stakeholders across delivery, architecture, engineering, security, operational resilience and service management - Technical delivery and operational readiness remain connected throughout the change
• Apply and assess service acceptance and operational-readiness criteria - Go-live decisions are supported by current, traceable and appropriate evidence
• Identify transition risks, issues, assumptions and dependencies, establishing clear owners and due dates - Gaps are understood, managed and escalated through the appropriate governance process
• Plan operational-readiness reviews, service rehearsals, go-live assessments and handover checkpoints - Stakeholders can make informed acceptance and go-live decisions
• Confirm early-life support arrangements, including monitoring, support coverage, escalation routes and exit criteria - Services receive the right support after launch and move effectively into business-as-usual ownership
• Maintain transition management information and support post-transition reviews - Progress, blockers and outcomes are visible, and lessons learned strengthen future transitions
• Create and maintain SAIL records, evidence and approvals - Service acceptance is clear, controlled and auditable

Why this role matters:

This role creates the essential bridge between technology delivery and live operations. You’ll help ensure that services enter production with clear ownership, workable support models, appropriate documentation and a shared understanding of any remaining risks.

By identifying readiness gaps early and bringing the right people together, you’ll help reduce avoidable early-life incidents, delays and unplanned support effort. Your work will also give decision-makers a transparent, evidence-based view of whether a service is ready to go live and what needs to happen next.

You’ll build relationships across project and programme delivery, architecture, engineering, infrastructure, cloud, applications, data, Information Security, Privacy, Risk, Compliance and Operational Resilience. You’ll also work with service-management teams, Procurement, Finance, supplier-management colleagues and external service providers

Our service-transition approach:

• Engaging early - Operational and support requirements are included from discovery and design, rather than identified shortly before go-live
• Evidence-based readiness - Acceptance decisions are supported by evidence that is current, owned, traceable and proportionate
• Joined-up delivery - Projects, technology teams, business owners, suppliers and operational teams work towards a shared transition plan
• Clear ownership - Risks, actions, approvals and ongoing responsibilities have identified owners and agreed due dates
• Proportionate control - Transition requirements support Agile, phased and iterative delivery while maintaining the required governance and control outcomes
• Learning and improvement - Lessons from previous transitions, incidents and problems are used to strengthen future service readiness

Essential experience

• Previous experience in Service Transition, Service Readiness, Service Design or Service Management within a complex enterprise environment.
• Experience owning multiple concurrent service transitions from discovery or design through to go-live, early-life support and business-as-usual handover.
• Strong working knowledge of ITIL 4 service-management practices and service acceptance principles.
• Experience creating transition plans, operational-readiness criteria, support models, service documentation, evidence packs and go-live recommendations.
• The ability to understand solution designs and turn technical, supplier and project information into practical operational requirements.
• Experience working with architecture, engineering, security, resilience, operations, suppliers and project-delivery teams.
• Confidence identifying and managing transition risks, dependencies, evidence gaps and competing stakeholder requirements.
• Strong stakeholder-management skills, with the ability to challenge constructively, build agreement and communicate clearly with technical and non-technical audiences.
• Practical experience of Agile, Waterfall or hybrid delivery approaches.
• Confidence using IT service-management, reporting, workflow and document-management tools.

Useful, but not essential

• Knowledge of operational resilience, technology risk, information security, data protection, third-party management or audit evidence.
• An understanding of service architecture, applications, integrations, infrastructure, CMDBs and configuration relationships.
• ITIL 4 Managing Professional, Practice Manager or relevant advanced ITIL modules.
• Qualifications or demonstrable experience in project delivery, Agile, risk management, business analysis or Lean Six Sigma.

The Interview Process

Our recruitment process typically includes:

• up to 45 minutes with the hiring team

Our average process takes around 4 weeks, though we’ll work around your availability. You’ll be supported throughout by our Talent Acquisition team.

Your Key Contacts

Talent Acquisition Operations Manager: Samantha Mackay
Hiring Manager:Simon Wright

A conversation with the Hiring Manager or Talent Acquisition team can help you understand your role, expectations and development opportunity.

The Next Chapter StartsWithYou.

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