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- Tasks: As a Senior Operations Analyst, you'll solve complex problems and drive strategic improvements.
- Company: Join Vanquis, a leading specialist bank with a mission to deliver caring banking since 1880.
- Benefits: Enjoy flexible working, 25-30 days holiday, and a generous pension contribution.
- Why this job: Make a real impact on customer experience while growing your leadership skills in a supportive team.
- Qualifications: Proven analytical experience, strong problem-solving skills, and excellent communication are essential.
- Other info: We celebrate diversity and offer training opportunities to help you grow your career.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Senior Operations Analyst
Contract Type: Permanent
Location: Chatham, Bradford
Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
What We Offer:
- Holidays: 25 days holiday up to 30 days (depending on service)
- Pension: We know it is important to save for the future, that is why we will contribute up to 10%
- Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
- Volunteering: 2 paid days to ‘give back’ to the charity of your choice
- Development: LinkedIn Learning for all
- Finance: Snoop Premium available to all colleagues
- Medical: Opportunity to opt in for Private Medical Insurance
- Bonus: Discretionary annual bonus
You and Your Team:
Reporting into the Strategy Manager, you will be solving complex problems, driving strategic improvements and mentoring others. You will be playing a pivotal role in shaping the future of our operations.
In your day-to-day role, as a Senior Operations Analyst you will:
- Deliver actionable insights, forecasts, and performance reports to support strategic decisions.
- Lead the development and deployment of innovative strategies that enhance customer outcomes and business performance.
- Support and mentor Operations Analysts, fostering a culture of continuous improvement.
- Collaborate across departments—IT, Finance, Credit, and more—to ensure seamless execution of initiatives.
- Influence stakeholders through compelling presentations, data storytelling, and business reporting.
- Identify inefficiencies and implement robust, data-driven solutions with a focus on Treating Customers Fairly (TCF).
- Champion best practices in coding, governance, and risk management.
What will make you stand out?
- Proven experience in a highly analytical role, ideally within the financial or a regulated sector.
- Strong numerical reasoning and a logical, problem-solving mindset.
- Practical coding/programming knowledge and proficiency in Microsoft Office tools.
- Excellent communication skills—able to tailor your message to any audience.
- A self-starter attitude with the ability to take ideas from concept to execution.
- High emotional intelligence and a collaborative, team-first approach.
Why Apply?
- This role offers the chance to:
- Make a tangible impact on customer experience and operational efficiency.
- Be a strategic voice in shaping future processes and systems.
- Grow your leadership and mentoring skills in a supportive environment.
- Work in a team that values innovation, collaboration, and continuous improvement.
Offers are subject to satisfactory background checks, including credit, fraud, and employment references.
Who We Are:
At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.
We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.
We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.
Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us atcareers@vanquis.com
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Senior Operations Analyst employer: Vanquis
Contact Detail:
Vanquis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Analyst
✨Tip Number 1
Familiarise yourself with the financial sector and its regulations. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data storytelling skills. Being able to present complex data in a compelling way is crucial for influencing stakeholders, so practice how you can make your insights engaging and actionable.
✨Tip Number 3
Network with current or former employees of Vanquis Bank. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've implemented data-driven solutions in previous roles. Highlighting your problem-solving skills with real-life scenarios will showcase your ability to deliver actionable insights effectively.
We think you need these skills to ace Senior Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in analytical roles, particularly within the financial or regulated sectors. Emphasise your problem-solving skills and any coding/programming knowledge you possess.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered actionable insights or led strategic improvements in previous positions.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've tailored messages to different audiences or influenced stakeholders through presentations and data storytelling.
Highlight Team Collaboration: Demonstrate your collaborative approach by providing examples of successful cross-departmental projects you've been involved in. This will show that you can work effectively with various teams to achieve common goals.
How to prepare for a job interview at Vanquis
✨Showcase Your Analytical Skills
As a Senior Operations Analyst, you'll need to demonstrate your analytical prowess. Prepare examples of how you've solved complex problems in previous roles, particularly in financial or regulated sectors. Use data to back up your claims and show how your insights led to actionable outcomes.
✨Prepare for Data Storytelling
Since influencing stakeholders is key in this role, practice your data storytelling skills. Be ready to present data in a compelling way that highlights its relevance to business performance and customer outcomes. Tailor your message to different audiences to ensure clarity and engagement.
✨Emphasise Collaboration
This position requires collaboration across various departments. Be prepared to discuss your experience working with teams like IT, Finance, and Credit. Highlight instances where your collaborative efforts led to successful project outcomes or improved processes.
✨Demonstrate Emotional Intelligence
High emotional intelligence is crucial for this role. Think of examples where you've navigated team dynamics or resolved conflicts effectively. Show that you can empathise with colleagues and customers alike, fostering a positive and productive work environment.