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- Tasks: As an Operations Analyst, you'll analyse data, improve processes, and support strategic decisions.
- Company: Join Vanquis, a leading specialist bank with a mission to deliver caring banking since 1880.
- Benefits: Enjoy flexible working, 25-30 days holiday, pension contributions, and paid volunteering days.
- Why this job: Make a real impact on customer experiences while collaborating across teams in a supportive culture.
- Qualifications: Strong analytical skills, proficiency in Excel and SQL, and a customer-centric mindset are essential.
- Other info: Vanquis values diversity and offers training opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Operations Analyst role at Vanquis
Join to apply for the Operations Analyst role at Vanquis
Location: Chatham, Petersfield, Bradford
Working Pattern: Hybrid—typically a couple of days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
What We Offer:
- Holidays: 25 days holiday up to 30 days (depending on service)
- Pension: We know it is important to save for the future, that is why we will contribute up to 10%
- Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
- Volunteering: 2 paid days to ‘give back’ to the charity of your choice
- Development: LinkedIn Learning for all
- Finance: Snoop Premium available to all colleagues
- Medical: Opportunity to opt in for Private Medical Insurance
- Bonus: Discretionary annual bonus
You and Your Team:
As an Operations Analyst you will be reporting to the Strategy Manager.
In this role you will provide analytical, technical and strategic support across Customer Operations. You will be responsible for providing management with analytical insight, performance reporting, forecasting and ensuring best practice in all projects and programmes.
In your day-to-day role, as an Operations Analyst you will:
- Strategic Analysis & Insight: Use data to identify opportunities, build commercial cases, and deliver insights that shape operational strategy and improve customer experience.
- Process & Solution Design: Develop and deploy strategies, processes, and system solutions that address customer needs and align with business goals.
- Performance Reporting & Forecasting: Produce accurate, fit-for-purpose analysis and forecasts using advanced analytical methods and tools like Excel and SQL.
- Governance & Documentation: Ensure all strategies and processes are documented with appropriate controls, governance, and risk considerations.
- Stakeholder Engagement: Collaborate with teams across Customer Operations, IT, Finance, and Credit to influence change and deliver results.
- Continuous Improvement: Challenge the status quo, raise risks appropriately, and contribute to a culture of innovation and accountability.
What will make you stand out?
- Strong analytical skills with experience in data modelling, forecasting, and reporting.
- Proficiency in Excel, SQL, and a logical, structured approach to problem-solving.
- A customer-centric mindset with the ability to design solutions that deliver fair and effective outcomes.
- Excellent communication skills, with the ability to present complex data in a clear and compelling way.
- A collaborative team player who is resilient, proactive, and open to feedback.
- Experience working in a regulated environment or within financial services is a plus.
Why Apply?
- Be part of a team that’s shaping the future of Customer Operations strategy.
- Work on high-impact projects that improve customer journeys and business performance.
- Gain exposure to cross-functional collaboration and strategic decision-making.
Offers are subject to satisfactory background checks, including credit, fraud, and employment references.
Who We Are:
At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life’s opportunities. Established in 1880, we’re now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.
We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our ‘Buy as You Earn’ scheme.
We’re about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you’re here to build your career, so we help every colleague with training and development opportunities. Making sure there’s always something new to learn.
Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at careers@vanquis.com
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Analyst and Information Technology
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Operations Analyst employer: Vanquis
Contact Detail:
Vanquis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the key tools mentioned in the job description, such as Excel and SQL. Consider taking a short online course or tutorial to brush up on your skills, as demonstrating proficiency in these areas can set you apart during the interview.
✨Tip Number 2
Research Vanquis Bank's recent projects and initiatives related to customer operations. Being able to discuss these during your interview will show your genuine interest in the company and its goals, making you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've used data analysis to drive decision-making in previous roles. Having specific instances ready to share will demonstrate your analytical skills and ability to contribute to strategic discussions.
✨Tip Number 4
Network with current or former employees of Vanquis Bank on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application and interviews.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills, experience with data modelling, and proficiency in Excel and SQL. Use specific examples from your past roles that demonstrate your ability to provide insights and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Operations Analyst role at Vanquis. Mention how your skills align with their needs, particularly in strategic analysis and stakeholder engagement. Be sure to convey your customer-centric mindset.
Showcase Relevant Experience: If you have experience in a regulated environment or financial services, make it prominent in your application. Highlight any projects where you contributed to process design or performance reporting, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Operations Analyst.
How to prepare for a job interview at Vanquis
✨Showcase Your Analytical Skills
As an Operations Analyst, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data modelling, forecasting, and reporting in previous roles. Highlight any tools you've used, such as Excel or SQL, to demonstrate your technical proficiency.
✨Understand the Company’s Values
Familiarise yourself with Vanquis's mission and values. They focus on delivering caring banking and supporting their customers. During the interview, express how your personal values align with theirs and how you can contribute to their goal of improving customer experiences.
✨Prepare for Stakeholder Engagement Questions
Since the role involves collaborating with various teams, be ready to discuss your experience in stakeholder engagement. Think of examples where you've influenced change or worked cross-functionally, and be prepared to explain your approach to communication and collaboration.
✨Demonstrate a Continuous Improvement Mindset
Vanquis values innovation and accountability. Prepare to share instances where you've challenged the status quo or contributed to process improvements. This will show that you're proactive and committed to enhancing operational efficiency.
