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For Companies At a Glance
- Tasks: Support Incident and Problem Management to ensure smooth IT operations.
- Company: Join Vanquis Bank, a diverse and inclusive workplace.
- Benefits: Enjoy 25+ days holiday, flexible work, and health perks.
- Why this job: Make a real impact by improving IT services and processes.
- Qualifications: Experience in IT Incident and Problem Management is a plus.
- Other info: Hybrid working with opportunities for professional growth.
The predicted salary is between 35000 - 45000 £ per year.
Location: Bradford, Chatham, Petersfield, London
Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part‑time and flexible arrangements and will aim to match your current flexibility where possible.
What We Offer
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Enhanced Leave: Enhanced maternity (post‑probation), 4 weeks’ paternity, and paid neonatal & carers leave.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off paid.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self‑pay Den plan & optional Private Medical Insurance.
You and Your Team
As part of our IT Service Management function, you will play a key role in supporting both Incident Management and Problem Management across the organisation. You’ll be responsible for controlling the full lifecycle of all incidents within our IT estate, ensuring service impacts are minimised and normal operations are restored as quickly and efficiently as possible. In this role, you will champion the Problem Management process—driving root‑cause analysis, reducing the number of recurring Major Incidents, and ensuring that meaningful corrective actions are identified and delivered. You will help embed a culture of continuous improvement by coordinating and completing ‘lessons learned’ activities, identifying opportunities to strengthen our operational resilience, and supporting teams to implement long‑term fixes.
What You’ll Be Doing
In your day‑to‑day role, you will:
- Support the Incident and Problem Management function across all Production services within the Tech & Change department.
- Help develop and embed effective Incident and Problem Management processes using both ITIL and Agile principles.
- Contribute to the definition, maturation, and delivery of Incident and Problem Management Service Improvement Plans.
- Assist in managing Major Incidents, including all Priority 1 and Priority 2 issues and widespread incidents with escalation potential.
- Drive process evolution by supporting root‑cause analysis and strengthening long‑term stability across IT services.
What Will Make You Stand Out
We’d love to hear from you if you have:
- Experience in Major Incident, Incident, and Problem Management within a large‑scale, complex IT environment.
- Proven track record managing and operating ITIL processes in a live delivery setting.
- Strong background in restoring services within Production IT environments.
- Skilled in using service management and operational tooling.
- Good practical understanding of core technologies, the services they provide, and their integrations.
Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience, and we’re committed to a workplace where all colleagues can thrive.
Incident and Problem Analyst employer: Vanquis
Contact Detail:
Vanquis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident and Problem Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Incident and Problem Management. We suggest doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with ITIL processes and major incident management. We want to see how you’ve made an impact in previous roles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Incident and Problem Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident and Problem Analyst role. Highlight your experience with ITIL processes and any relevant Major Incident Management you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your understanding of Agile principles and how they apply to Incident Management.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in past roles. We love candidates who can demonstrate their ability to drive root-cause analysis and implement long-term fixes. Make it clear how you can help us improve!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Vanquis
✨Know Your ITIL and Agile Principles
Make sure you brush up on ITIL and Agile methodologies before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in Incident and Problem Management. This will show that you understand the frameworks they value.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific incidents or problems. Think of examples from your past experience where you successfully managed a Major Incident or implemented a long-term fix. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Continuous Improvement Mindset
The role emphasises a culture of continuous improvement, so be prepared to discuss how you've contributed to this in previous positions. Share examples of how you've identified opportunities for improvement and the impact those changes had on service delivery.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about their Incident and Problem Management processes or how they measure success in these areas. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.