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For Companies At a Glance
- Tasks: Lead IT service management and ensure top-notch service delivery for our customers.
- Company: Join Vanquis, a caring bank with a strong commitment to employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, and ongoing professional development opportunities.
- Why this job: Make a real impact by enhancing IT services and building strong business relationships.
- Qualifications: Experience in IT service management and proven relationship-building skills required.
- Other info: Flexible working options available in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Contract Type: Permanent Full Time
Location: Bradford, Chatham, Petersfield or London.
Working Pattern: Hybrid (a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility.
Role: As a Service Delivery Manager within our team at Vanquis you’ll be at the heart of ensuring our IT services meet the evolving needs of the business, acting as the vital link between our customers and the operational IT teams who deliver for them. You’ll champion service excellence, nurture strong business relationships, and embed effective service management practices that keep our technology aligned with organisational priorities. Through your leadership you’ll strengthen operational stability, build stakeholder confidence, and drive continual service improvements that create meaningful measurable impact across the organisation.
Responsibilities
- Service Management: Ensure IT services consistently meet agreed service levels by driving ITIL best practice across incident, problem and change management while monitoring performance and leading continual service improvement initiatives.
- Service Transition and Acceptance: Oversee the smooth transition of new or changed services into live operation by validating Service Acceptance Criteria, ensuring operational readiness and working closely with project teams to enable an effective handover.
- Business Relationship Management: Act as a trusted partner to business stakeholders by aligning IT services with business objectives, maintaining proactive engagement to capture feedback and improvement opportunities, and influencing expectations to strengthen relationships across the organisation.
- Continuity: Develop and maintain robust service continuity plans by ensuring effective disaster recovery through regular testing, validation and compliance checks, and conducting ongoing reviews to optimise continuity and recovery and compliance.
- Reporting and Improvement: Produce clear and insightful service performance reports by tracking KPIs and SLAs, highlighting trends and identifying areas for improvement, and driving initiatives that elevate service quality and customer satisfaction by benchmarking against industry best practices.
Qualifications & Requirements
- Proven IT Service Management experience in complex environments.
- Demonstrated success in delivering effective service transitions and acceptance.
- Proven ability to build strong business relationships and negotiate with senior stakeholders.
- Experience in service continuity and disaster recovery planning.
- Exposure to risk management and compliance frameworks.
- Ability to produce and interpret service performance reports.
- Demonstrated success in continuous improvement initiatives.
- Understanding of budgeting and financial planning for IT services.
- Experience within Financial Services is beneficial.
About Vanquis
Who we are: At Vanquis our purpose is simple: to deliver caring banking that helps people make the most of life’s opportunities. Founded in 1880 we’re now a FTSE All‑Share specialist bank supporting over 1.7 million UK customers with responsible, tailored products. We are proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UK’s Best Employers 2025 (ranked top 50 nationwide and seventh in Banking & Financial Services). We are signatories of the Armed Forces Covenant and committed to a workplace where colleagues feel connected, valued and empowered.
Apart from competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued investment in your development. With the right support and hands-on learning you’ll grow your skills, shape your career and realise your potential.
We Hire: We use AI to help organise applications and surface early matches but all decisions are made by humans. Please apply authentically.
Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience and are committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process please contact us and we’ll be happy to help.
Service Delivery Manager in Chatham employer: Vanquis
Contact Detail:
Vanquis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Chatham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. We want to see you shine, so practice common interview questions and have some examples ready to showcase your skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you on their radar and reinforces your interest in becoming part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Service Delivery Manager in Chatham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your IT service management experience and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about service excellence and how your skills can help us meet our business objectives. Keep it engaging and personal – we love authenticity!
Showcase Your Achievements: When detailing your experience, focus on specific examples of how you've driven continual service improvements or built strong business relationships. Numbers and metrics can really make your application stand out, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Vanquis
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on incident, problem, and change management processes, and be ready to discuss how you've applied these in previous roles.
✨Showcase Your Relationship-Building Skills
This role is all about building strong business relationships. Prepare examples of how you've successfully engaged with stakeholders in the past, and think about how you can align IT services with business objectives to strengthen those connections.
✨Prepare for Service Transition Scenarios
Expect questions around service transitions and acceptance. Be ready to explain your approach to ensuring operational readiness and how you've managed handovers from project teams to live operations in previous positions.
✨Highlight Continuous Improvement Initiatives
Vanquis values continual service improvement, so come prepared with specific examples of initiatives you've led or contributed to. Discuss how you tracked KPIs and SLAs, and the measurable impacts of your improvements on service quality and customer satisfaction.
