Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and handle complex queries across multiple channels.
- Company: Join Vanquis, a caring bank recognised as one of the UK's Best Employers 2025.
- Benefits: Enjoy 25-30 days holiday, workations, birthday leave, and access to LinkedIn Learning.
- Why this job: Make a real impact by supporting customers and building strong relationships in a dynamic environment.
- Qualifications: Strong communication skills and experience in sales or telephone-based roles.
- Other info: Be part of a supportive culture that values your growth and wellbeing.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Contract Type: Permanent
Location: Chatham, Petersfield
Working Pattern: Hybrid (usually a couple of days a week in the office).
What We Offer
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Enhanced Leave: Enhanced maternity (post-probation), 4 weeks' paternity, and paid neonatal & carers leave.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off paid.
- Volunteering: 2 paid volunteering days.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self-pay Denplan & optional Private Medical Insurance.
The Role You and your Team
As a Customer Operations Advocate, you'll play a key role in delivering exceptional experiences for our customers by handling complex queries across multiple channels. You'll specialise in a dedicated product area, developing deep expertise that enables you to confidently guide and support customers throughout their journey with us.
This role is ideal for someone who thrives on problem‑solving, enjoys building strong customer relationships, and is passionate about providing outstanding service through objectives and regulatory expectations. You'll champion best practice, support continuous improvement, and help shape a customer-first culture across the operation.
As a Customer Operations Advocate, you will:
- Deliver exceptional customer experiences by using your product expertise and journey‑moment knowledge to engage across telephony and non‑telephony channels.
- Take full ownership of customer situations, exploring individual circumstances and making fair, case‑by‑case decisions—even when these fall outside standard processes.
- Support customers in vulnerable or financially difficult circumstances, ensuring risks are identified, controlled, and any detriment is quickly recovered.
- Work confidently within policy, process and regulatory requirements, maintaining a strong understanding of customer touchpoints and SLAs.
- Collaborate effectively with internal stakeholders to enable first‑contact resolution and informed future customer decision‑making.
- Embrace a flexible, continuous‑improvement mindset in a fast‑paced environment, staying proactive in learning and keeping up to date with operational changes.
What We're Looking For
- A confident communicator with strong written and verbal skills, able to adapt to a wide range of customers, including those in vulnerable circumstances.
- Skilled in analysing data, interpreting facts and figures, and using insights to make well‑informed decisions.
- Proven ability to build and maintain professional relationships with both internal teams and external partners.
- Strong commercial awareness, excellent attention to detail, and the ability to follow processes accurately while maintaining organised, accessible documentation.
- Experienced in sales and/or telephone‑based environments, with desirable experience using First Vision and CRM systems.
- Familiarity with working in regulated industries, demonstrating an understanding of compliance and governance expectations.
Our average process takes up to 4 weeks, but we'll work around your availability. You'll also have access to our Talent Acquisition team throughout. Offers are subject to standard background checks (credit, fraud and employment references).
Who we are
At Vanquis, our purpose is simple: to deliver caring banking that helps people make the most of life's opportunities. Founded in 1880, we're now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible, tailored lending.
We're proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UK's Best Employers 2025 — ranked top 50 nationwide and seventh in Banking & Financial Services. We're also proud signatories of the Armed Forces Covenant, actively supporting veterans, reservists and military families.
Guided by our values — caring for people, pulling together, finding better ways and getting the right things done — we're building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition.
We're invested in your development too. With the right support and hands-on learning, you'll grow your skills, shape your career and realise your ambitions.
How We Hire
We use AI to help organise applications and surface early matches, but all decisions are made by humans. Please apply authentically — especially during interviews. If you need assistive technology or reasonable adjustments (including the use of AI tools), please let the Talent Acquisition team know in advance and we'll be happy to support you.
Equal Opportunities
Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we're committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact and we'll be happy to help.
Customer Service Advisor in Chatham employer: Vanquis
Contact Detail:
Vanquis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chatham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vanquis. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle complex queries and build relationships with customers.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've gone above and beyond for a customer or solved a tricky problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Chatham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and problem-solving.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that demonstrate your ability to handle complex queries and build strong customer relationships.
Showcase Your Communication Skills: As a Customer Operations Advocate, strong written communication is key. Use clear and concise language in your application, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Vanquis
✨Know the Company Inside Out
Before your interview, take some time to research Vanquis. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Operations Advocate, you'll need to handle complex queries. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your ability to think on your feet and provide exceptional service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond accurately and show that you value communication—an essential skill for the role. Don't hesitate to ask for clarification if needed!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities. This shows you're not just interested in the job, but also in how you can contribute to and grow within the company.