At a Glance
- Tasks: Support key platforms like Salesforce and Genesys, troubleshooting issues and improving system reliability.
- Company: Join Vanquis, a caring bank with a commitment to employee wellbeing and growth.
- Benefits: Enjoy 25+ days holiday, enhanced family leave, workations, and access to LinkedIn Learning.
- Other info: Flexible working arrangements and a supportive, inclusive workplace culture.
- Why this job: Make a real impact by resolving complex issues and supporting critical business systems.
- Qualifications: Experience in application support and strong problem management skills required.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent
Location: Bradford, Chatham, Petersfield
Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.
What We Offer
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Family Leave: Enhanced maternity and 4 weeks’ paternity from day-one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy.
- Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off—paid.
- Volunteering: 2 paid volunteering days.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self-pay Denplan & optional Private Medical Insurance.
The Role
You and your Team
We’re looking for an Application Support Analyst to support key platforms including Salesforce, Genesys, MuleSoft, GoAnywhere (MFT/SFTP), and Sumo Logic. You’ll investigate complex issues, perform root cause analysis, and support systems across application, integration, and data layers. Working closely with engineering teams, you’ll help resolve defects and improve system reliability.
As an Application Support Analyst, you will:
- Provide technical application support, owning incidents from investigation through to resolution and root cause analysis.
- Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere (MFT/SFTP), and Genesys platforms.
- Monitor system health and analyse logs, API payloads, and dashboards (Sumo Logic) to identify failures and performance issues.
- Manage incidents, defects, and changes using ITSM and Azure DevOps, ensuring timely resolution aligned to business priorities.
- Collaborate with engineering teams to resolve issues, improve reliability, and implement long-term fixes.
What We’re Looking For
- Experience in application support, integration support, or a similar technical role.
- Proven background supporting business-critical systems with multiple integrations.
- Hands-on experience working with enterprise platforms and integration ecosystems.
- Strong experience in incident and problem management within production environments.
How We Hire
We use AI to help organise applications and surface early matches, but all decisions are made by humans. Please apply authentically — especially during interviews. If you need assistive technology or reasonable adjustments (including the use of AI tools), please let the Talent Acquisition team know in advance and we’ll be happy to support you. Where we have reason to believe AI has been used inappropriately, we reserve the right to withdraw a candidate from the recruitment process.
Pre-Employment Checks
Any offer made will be subject to standard background checks, including credit, fraud and employment references. Due to the regulated nature of our business, additional checks may apply.
Who we are
At Vanquis, our purpose is simple: to deliver caring banking that helps people make the most of life’s opportunities. Founded in 1880, we’re now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible, tailored lending. We’re proud to be certified by Great Place to Work, recognised as one of the Financial Times UK’s Best Employers in 2025 and 2026, and awarded Bronze status under the Armed Forces Covenant. Taken together, these achievements reflect our genuine commitment to putting our people first and supporting those who serve.
Guided by our values — caring for people, pulling together, finding better ways and getting the right things done — we’re building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition. We’re invested in your development too. With the right support and hands-on learning, you’ll grow your skills, shape your career and realise your ambitions.
Equal Opportunities
Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience, and we’re committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact careers@vanquis.com and we’ll be happy to help.
Application Support Analyst in Chatham employer: Vanquis
At Vanquis, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment for our Application Support Analysts in Bradford, Chatham, and Petersfield. With a strong focus on employee wellbeing, we provide generous benefits including enhanced family leave, opportunities for professional development through LinkedIn Learning, and unique perks like birthday leave and workations. Our commitment to fostering a caring and inclusive culture ensures that every team member feels valued and empowered to grow their career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Chatham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially in application support.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to landing that Application Support Analyst role with us!
We think you need these skills to ace Application Support Analyst in Chatham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with the specific platforms mentioned, like Salesforce and MuleSoft. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills:As an Application Support Analyst, you'll be troubleshooting complex issues. Use your application to share examples of how you've tackled similar challenges in the past. We love a good story about overcoming obstacles!
Be Authentic:We value authenticity, so don’t hesitate to let your personality shine through in your application. Share your passion for technology and how you can contribute to our team. Remember, we’re all about caring and connecting!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Vanquis
✨Know Your Platforms
Familiarise yourself with the key platforms mentioned in the job description, like Salesforce and MuleSoft. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Showcase Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your approach to root cause analysis and how you collaborated with teams to implement long-term fixes.
✨Understand Incident Management
Brush up on ITSM and Azure DevOps processes. Be prepared to explain how you've managed incidents and defects in production environments, ensuring timely resolutions aligned with business priorities.
✨Emphasise Team Collaboration
Since the role involves working closely with engineering teams, think of examples where you've successfully collaborated with others. Show that you value teamwork and can communicate effectively across departments.
