At a Glance
- Tasks: Support key platforms and troubleshoot complex issues in a dynamic tech environment.
- Company: Join Vanquis Bank, a diverse workplace that values your unique background.
- Benefits: Enjoy 25+ days holiday, flexible work options, and birthday leave.
- Other info: Hybrid working model with opportunities for professional growth and learning.
- Why this job: Make a real impact by improving system reliability and supporting critical applications.
- Qualifications: Experience in application support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Bradford, Chatham, Petersfield
Working Pattern: Hybrid (usually a couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.
What We Offer
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Family Leave: Enhanced maternity and 4 weeks’ paternity from day-one, shared parental leave, paid neonatal care leave and support for adoption and surrogacy.
- Fertility Support: Paid time off for fertility treatment and appointments, available to birth parents and partners, with confidential support and flexible adjustments where needed.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off—paid.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self-pay Denplan & optional Private Medical Insurance.
The Role
You and your Team
We’re looking for an Application Support Analyst to support key platforms including Salesforce, Genesys, MuleSoft, GoAnywhere (MFT/SFTP), and Sumo Logic. You’ll investigate complex issues, perform root cause analysis, and support systems across application, integration, and data layers. Working closely with engineering teams, you’ll help resolve defects and improve system reliability.
As an Application Support Analyst, you will:
- Provide technical application support, owning incidents from investigation through to resolution and root cause analysis.
- Troubleshoot issues across Salesforce, MuleSoft APIs, GoAnywhere (MFT/SFTP), and Genesys platforms.
- Monitor system health and analyse logs, API payloads, and dashboards (Sumo Logic) to identify failures and performance issues.
- Manage incidents, defects, and changes using ITSM and Azure DevOps, ensuring timely resolution aligned to business priorities.
- Collaborate with engineering teams to resolve issues, improve reliability, and implement long‑term fixes.
What We’re Looking For
- Experience in application support, integration support, or a similar technical role.
- Proven background supporting business‑critical systems with multiple integrations.
- Hands‑on experience working with enterprise platforms and integration ecosystems.
- Strong experience in incident and problem management within production environments.
Vanquis Bank is an Equal Opportunity Employer. We value everyone’s unique background, identity and experience, and we’re committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact careers@vanquis.com and we’ll be happy to help.
Application Support Analyst in Bradford employer: Vanquis
At Vanquis Bank, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises your wellbeing and professional growth. With generous benefits such as enhanced family leave, opportunities for learning through LinkedIn Learning, and unique perks like birthday leave and workations, we ensure our employees feel valued and empowered to thrive both personally and professionally in our hybrid working model across Bradford, Chatham, and Petersfield.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your experience with Salesforce, MuleSoft, or any other relevant platforms. This can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Analyst in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Salesforce, MuleSoft, and other relevant platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can contribute to our team. Keep it concise but engaging—show us your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their analytical skills and ability to resolve incidents effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at Vanquis
✨Know Your Tech Inside Out
Make sure you brush up on the key platforms mentioned in the job description, like Salesforce, MuleSoft, and Genesys. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills and ability to perform root cause analysis.
✨Familiarise Yourself with ITSM and Azure DevOps
Since managing incidents and changes is a big part of the role, make sure you understand IT Service Management (ITSM) principles and have a basic grasp of Azure DevOps. This will show that you're not just technically savvy but also familiar with the tools they'll expect you to use.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
