Post Room Assistant

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance.

You and Your Team: As a Post Room Assistant you will be reporting to the Property and Facilities Manager. In this role you will be part of our wider facilities team, responsible for ensuring successful delivery of post to all of our departments within Chatham, whilst managing outgoing mail within set SLAs.

In your day-to-day role, as a Post Room Assistant, you will:

• Manage the end-to-end process of both customer-facing and non-customer-facing incoming and outgoing mail.
• Sort, open, prepare, batch, and scan incoming mail.
• Understand each department and their document types.
• Identify original and copy customer documents.
• Log incoming signed-for and special delivery mail.
• Deliver scanned documents into Documation, understanding over 20 document types filtering into 9 departments.
• Keep an audit of daily incoming/outgoing postal statistics.
• Quality check scanned images.
• Accurately note customer accounts where necessary.
• Audit and quality check the return of customer documents.
• Post outgoing mail and parcels using a franking machine.
• Print, envelope, and post mail for various departments.
• Utilize Teams, CRM, FICO, Documation scanning, Webflow & Retrieval, and Microsoft Office programs, including Excel and Outlook.
• Use letter opener, scanning, and franking machines.

What will make you stand out?

• Ability to multi-task and work well under pressure.
• High attention to detail.
• Confidence to challenge current processes and drive improvements.
• Knowledge of Microsoft Office Tools.

The interview process: Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process. As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us? We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities. At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions. We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our 'Buy as you Earn' schemes. We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement: Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help.