Operations Analyst

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Location: Chatham, Bradford or Petersfield

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

As a Operations Analyst you will be reporting into the Strategy Manager in Customer Operations, this role will have a wide remit within customer operations.

The Operations Analyst provides analytical, technical, and strategic support across all teams within Customer Operations. They are responsible for providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes within critical commercial end-to-end processes and solutions. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.

In your day-to-day role, as an Operations Analyst you will:

• Understand customer journeys, outcomes and experiences and how the Customer Operations strategies & processes impact and shape this. Propose, develop, and deploy strategies & processes to create measurable improvements to customer outcomes & business performance.
• Promote improvements to customer outcomes & experience and ensure that it is put at the core of everything that the team deliver
• Articulate and develop solutions to address varied customer scenarios and propose solutions to meet business requirements or specifications
• Collate results and outputs and present them to the business, providing a narrative from the data and findings
• Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded.
• Ensure ongoing review and optimisation of deployed strategies and initiatives to ensure continuous improvement and solutions continue to support changing customer needs.
• Actively contribute to solution scoping and refinement in a team context to deliver project requirements with consideration for, and alignment to, Vanquis Bank Limited customers’ needs and long-term digitisation opportunities and benefits

What will make you stand out?

• Wide knowledge of business processes and customer journeys
• Able to analyse complex problems and data to generate effective solutions for the business
• Customer-centric solutions architect
• Dynamic approach to problem-solving
• Ability to understand technical processes
• Ability to break down large problems and communicate them to a non-technical audience

The interview process:

• Up to 1 hour competency-based interview with the hiring team, including an assessment task.

Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we\’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

We’reVanquis Banking Groupplc, an FTSE All Share company and a leading specialist bank, established in 1880.We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.Our purpose is simple:to deliver caring banking so our customers can make the most of life’s opportunities.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitivesalaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, youcan join our \’Buy as you Earn\’ schemes.

We offer a range of training and development opportunities to help each of our colleaguesmaximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happyto talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.

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