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- Tasks: As an Operations Analyst, you'll analyse customer journeys and improve business performance.
- Company: Join Vanquis Banking Group, a leading specialist bank with a commitment to caring banking.
- Benefits: Enjoy 25-30 days holiday, a pension scheme, private medical insurance, and LinkedIn Learning access.
- Why this job: Be part of a supportive culture that values your unique strengths and offers growth opportunities.
- Qualifications: We're looking for problem-solvers with strong analytical skills and a customer-centric mindset.
- Other info: Flexible working options available; we support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Operations Analyst
Location: Chatham/Bradford/Petersfield
Salary:
Closing Date: Friday 15 November 2024
Operations Analyst
Location: Chatham, Bradford or Petersfield
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
As a Operations Analyst you will be reporting into the Strategy Manager in Customer Operations, this role will have a wide remit within customer operations.
The Operations Analyst provides analytical, technical, and strategic support across all teams within Customer Operations. They are responsible for providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes within critical commercial end-to-end processes and solutions. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.
In your day-to-day role, as an Operations Analyst you will:
What will make you stand out?
The interview process:
Our average process takes up to 4 weeks, but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Your working life: If you prefer to work part-time, we\’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn\’t hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
Why work for us?
We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.
At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our \’Buy as you Earn\’ schemes.
We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.
Equal Opportunity Statement
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it\’s our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
Operations Analyst employer: Vanquis Bank
Contact Detail:
Vanquis Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst
✨Tip Number 1
Familiarise yourself with the customer journey and operations strategies relevant to the role. Understanding how these elements impact customer experiences will help you articulate your insights during the interview.
✨Tip Number 2
Brush up on your analytical skills, especially in data interpretation and problem-solving. Be prepared to discuss specific examples where you've successfully analysed complex problems and proposed effective solutions.
✨Tip Number 3
Practice communicating technical processes in a way that’s easy for non-technical audiences to understand. This skill is crucial for the Operations Analyst role, so think of scenarios where you've had to simplify complex information.
✨Tip Number 4
Showcase your customer-centric mindset by preparing examples of how you've previously improved customer outcomes. Highlighting your commitment to enhancing customer experiences will make you stand out as a candidate.
We think you need these skills to ace Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Analyst role. Focus on analytical skills, problem-solving abilities, and any experience in customer operations or similar fields.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer journeys and how your skills can contribute to improving customer outcomes. Use specific examples from your past experiences to demonstrate your capabilities.
Highlight Relevant Skills: In your application, emphasise your ability to analyse complex data and communicate findings effectively. Mention any experience you have with strategic support or project management, as these are key aspects of the role.
Prepare for the Interview: Anticipate competency-based questions related to problem-solving and customer-centric solutions. Be ready to discuss how you've approached similar challenges in the past and how you can apply those experiences to the role at Vanquis Banking Group.
How to prepare for a job interview at Vanquis Bank
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Analyst. Familiarise yourself with customer journeys and how they impact business performance, as this will help you articulate your insights during the discussion.
✨Prepare for Competency Questions
Since the interview is competency-based, prepare examples from your past experiences that demonstrate your problem-solving skills, analytical abilities, and customer-centric approach. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a highly skilled communicator, it's essential to convey complex ideas clearly. Practice explaining technical processes in simple terms, as you may need to present findings to non-technical stakeholders during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company's strategies and how the Operations Analyst role contributes to achieving them. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
