Lead Service Designer

Social network you want to login/join with: Location: Bradford, Chatham, Petersfield, London Closing Date: Friday 15 November 2024 Position: Lead Service Designer Location: Bradford, Chatham, Petersfield or London We are flexible on your office location but note that occasional travel to other offices may be required. Working Pattern: Hybrid work style with flexibility for work-life balance. We value in-person interactions, working mostly remotely and in-office when collaboration is needed. Benefits: Discretionary annual bonus, 25-30 days holiday, pension with up to 10% matched contributions, 2 paid days for volunteering, enhanced maternity and paternity pay, LinkedIn Learning, Snoop Premium, Private Medical Insurance. Don’t hesitate to apply even if you don’t meet all criteria; your strengths and eagerness to learn are valuable. Your Role and Team: Join us in transforming banking with a customer-centric strategy. As Lead Service Designer, you will develop and promote the customer vision, lead cross-functional teams, and design end-to-end customer experiences to enhance satisfaction and loyalty. Key Responsibilities: Customer Strategy: Design initiatives to realize customer and proposition strategies, define goals, and facilitate workshops. Design: Create user-centered solutions, develop customer journeys and service blueprints, and conduct research with stakeholders. Customer Journey Mapping: Use data to improve customer satisfaction and lifetime value. Customer Experience: Collaborate across teams to enhance all aspects of the customer lifecycle. Vulnerable Customers: Incorporate inclusive and accessible design practices. Ideal Candidate: Extensive experience in empathic, user-centered design. Proficiency in service design principles, user research, journey mapping, prototyping, and workshop facilitation. Strong commercial awareness and communication skills. Experience in regulated or complex environments, preferably financial services. Knowledge of inclusive design and accessibility principles. Experience with behavioral science is a plus. Interview Process: Initial phone screen with Talent Acquisition. Competency interview with the hiring manager. Technical interview with the hiring manager. Final presentation to senior management. Process duration is around 4 weeks, flexible to your availability. Background checks will be required. Work-Life Balance: Flexible part-time options available to support your commitments and preferences. Why Join Us? We are Vanquis Banking Group, a FTSE-listed, responsible lender serving 1.75 million UK customers through our brands. Our purpose is to deliver caring banking that helps customers make the most of life’s opportunities. We foster a supportive environment with competitive salaries, benefits, training, and development opportunities. We value diversity and inclusion, welcoming all backgrounds and identities. #J-18808-Ljbffr